Problem Manager DDS&S
2 days ago
Company Description
At Leidos, we deliver practical solutions to the Federal Government’s most complex IT engineering problems. And, as a Prime Systems Integrator, these are often on a scale and variety rarely seen by other organisations. Whether developing and supporting technology transformation projects for the Bureau of Meteorology, providing software applications for critical Defence missions, or improving the way the ATO supports its service delivery, our work has a direct impact on the lives of Australians, and will certainly impact on your career.
Job Description
As part of a small team you will be responsible for managing the life-cycle of all Problems. Objectives are to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented. You will also maintain information about known errors and workarounds.
- Provide ITIL Problem Management services to the program whilst working towards best practice approaches to Problem Management and sharing knowledge across the Problem Management team;
- Provide on time, meaningful and high quality reports with detailed analysis targeted at the right audience;
- Participate in the Continual Improvement program across relevant process areas;
- Provide input to process changes across the multi-vendor environment, including delivery of ongoing training and development activites;
- Ensure adherence to Governance structures for all new process design and existing process change;
- Review all process improvement suggestions, including analysis of operational impact on customer, suppliers and internal delivery, and provide recommendation of solutions.
Qualifications
About you and what you'll bring:
- ITIL V4 Certification highly regarded;
- Strong understanding of Problem Management fundamentals and best practice;
- Demonstrable ability to consistently produce excellent results in a complex environment;
- Good understanding and wide application of service management documentation and day to day requirements of managed services delivery.
Additional Information
This role does require the successful applicant to be an Australian Citizen and hold a current Defence NV-1 security clearance .
At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
At Leidos, we are passionate about our mission to make the world safer, healthier and more efficient. If you are too, then join us and Be the difference.
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