Retirement Village Manager

4 weeks ago

Hervey Bay, Australia Bolton Clarke Full time
Permanent Full-time position Generous salary packaging - up to $18,550 per annum tax free Bring your customer service skills to Retirement Living

About Bolton Clarke                     
  
With RSL Care (QLD) and the RDNS (Victoria) at the heart of our DNA, Bolton Clarke has been at the forefront of healthcare and aged care services for more than 200 years. Bolton Clarke is Australia’s largest Independently owned, not for profit provider of independent living, health and wellbeing services. With over 15,000 team members across Australia, we have a passion for ensuring our customers live a life of fulfilment. We have an exceptional record in supporting active ageing, health, wellbeing and personal choice for our clients and residents across at home support, retirement living and residential services.

  
About the opportunity

An exciting opportunity has arisen for a Retirement Village Manager to manage our Retirement Village located in Maryborough Chelsea. You will be active in promoting a strong customer focus culture, positive relations and brand recognition in the community. Our villages are among the first in Australia to be awarded Australian Retirement Village Accreditation Scheme (ARVAS).

Key activities:

  • Resident satisfaction and experience by delivering social activities and events
  • Manage engagement of residents and the Resident Committee to optimise resident empowerment and satisfaction
  • Lead and coordinate Retirement Village operations ensuring compliance with the Retirement Villages Act, Code of Conduct and Accreditation standards
  • Manage budget, resource planning and strategy for the Village
  • Support the sales process to ensure agreed sales and occupancy targets are managed, optimised and achieved


  
 We would love to hear from you if you have   

  • Genuine passion for interacting with older people
  • Demonstrated management experience in a similar role within retirement living, business, hospitality, finance, property management or health sector
  • Sales experience in property or other Business to Customer environment with an ability to build strong client relationships to achieve and exceed sales targets
  • Highly developed interpersonal and leadership skills
  • Demonstrated ability to work with legislation. A sound understanding of the Retirement Village Act would be highly regarded
  • Proven customer-centric philosophy combined with an ability to “get things done”
  • Strong written and verbal communication including demonstrated problem solving skills
  • Budgeting and reporting experience
  • Proficiency in Microsoft office and relative business systems

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.
  
  
Our Benefits

Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:  

  • A work culture that values you and invests in your career
  • Salary packaging options and tax benefits of up to $15,900 plus additional $2650 in entertainment per year
  • Options for additional purchased leave
  • Employee Assistance Program for staff and their families
  • Private health insurance discounts
  • Flight Centre Travel Club holiday deals

​
We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.
     

How to Apply
Please apply below with a resume and cover letter or direct on our careers site at www.boltonclarke.com.au/about-us/our-people/career-opportunities/.
For further information or a copy of the Position Description please contact recruitment@boltonclarke.com.au

Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining a 2024 flu vaccination and meeting Covid-19 vaccination evidence in line with current requirements.

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