Service Desk Analyst

1 month ago

Adelaide, Australia Babcock International Group Full time

About the role


To provide 1st point of contact / 1st line support for end users on the Babcock Corporate Computing Environment (Picasso) with a focus on performance against service level agreements. Service Desk technicians will provide direct support to end users and act as additional support for the broader IT team. This is an entry level position which offers opportunities to develop and grow in our organisation. 

Ideally you will have:

Flexible attitude with proven experience working in a Service Delivery environment to ensure requests are logged, updated and closed to agreed SLA’s. Knowledge of the ITIL environment and processes will see you resolve problems/queries relating to PC’s, laptops, printers, LAN, Videoconference, and other IT and telecommunications systems. You will be comfortable working across a multi-disciplined IT environment and can apply innovative strategies: including identifying and recommending solutions to various practices.

You will also need to be available on a rotating roster: 4 days on 4 days off – 10 hour shifts (this includes weekends). For half of the year the hours are 5am until 3pm and for the other half 7am until 5pm to ensure business needs are met nationally in daylight savings.

What we offer you

Our work life integration policy brings together leave entitlements which include annual leave, wellbeing leave, paid parental leave, defence reservist leave plus more; We offer flexible working arrangements where possible to help employees find the right balance between work and home life; We will provide you with a supportive and engaging environment where you can grow your career, supported by our capability framework plus ongoing access to self-led learning modules through LinkedIn Learning and access to study leave; You’ll have access to beRewarded which will provide you with endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan; Your wellbeing is supported through our online wellbeing program Munch, Mind, Move, Money, access to our employee assistance program plus you can access two days annually from your personal leave as wellbeing days; You’ll be able to participate in our weRecognise program which is an opportunity to recognise the outstanding work our people do each and every day.

Who we are

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