Service Desk Officer

2 months ago

Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

**South Australia Police**
**Job reference**: 579831

**Location**: 5000 - ADELAIDE

**Job status**: Short Term Contract

**Eligibility**: Open to Everyone

**ASO3 Service Desk Officer**

SA Police are seeking a Service Desk Officer to join on a 12-month fixed term contract.

**Your new company**

**Your new role**

The Service Desk Officer is accountable for the provision of effective first level ICT advice and support to all areas of SAPOL, providing a customer centric function to support end users to effectively utilise technology to undertake their role.

**What you’ll need to succeed**
- Experience in a customer service environment directly responsible for resolving clients’ ICT incidents and requests; and effectively managing multiple tasks without direct supervision.
- Proven ability to communicate effectively both verbally and in writing, with a wide range of people from technical and non-technical backgrounds and to share technical knowledge and skills with colleagues.
- Well-developed keyboard skills in relation to speed, accuracy, and formatting.
- The IS&T facilities being supported are in use 24 hours a day, 7 days a week, therefore some out of hours may be required from time to time.
- The Service Desk is staffed (on a roster) between 0800hours and 1700hours Monday to Friday (except Public Holidays).

**Special Conditions**:
Some out-of-hours work, and intra/interstate travel may be required.

**Salary**:
ASO3 - $66,590 - 70,968 per annum + superannuation

**Application Instructions**:
**Applications close**: 07/03/2024 5:00 PM

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