Senior Sales Associate

3 weeks ago

Fortitude Valley, Australia Williams Sonoma Inc Full time

Our Pottery Barn store in Brisbane is seeking a Senior Sales Associate (Visual Merchandising) to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment. This is a part-time role (40 hours per fortnight).

As a Senior Sales Assistant (Visual Merchandising), known as a Keyholder, you will:

  • Create unique, engaging experiences for customers by sharing expertise on enhancing their home.
  • Drive sales through strategic merchandising and leading weekly promotional and visual changes. 
  • Ensure the store meets visual, replenishment, cleanliness, safety and back of house standards.
  • Provide operational support to the store management team by performing opening and closing routines, register functions and back-office procedures.
  • Meet personal targets and supervise and coach the team to deliver world-class service and achieve team goals. 
  • Use effective selling techniques and provide in-depth product knowledge. 
  • Utilise training resources to educate the team on our product range and develop their sales skills.
  • Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

We think you’ll be successful in this role if you: 

  • Have retail sales experience, ideally in visual merchandising, specialty retail and / or homewares.
  • Have customer service experience.
  • Have experience in managing others or are looking to step into a leadership role.
  • Are passionate about homewares and design.
  • Love to sell and are driven to meet and exceed targets.
  • Succeed in a team environment but can work independently and manage your own time.
  • Thrive in an entrepreneurial environment and constantly look for ways to upsell and cross-sell.
  • Enjoy engaging with customers, discovering their story, style and lifestyle to connect them to the right products.
  • Have the ability to convert customers and capture emails through engaging store and community events.
  • Are most successful when provided with clearly defined sales goals and metrics.
  • Have effective communication, organisation and leadership skills.
  • Are able to coach team members to succeed in meeting targets.

You’ll love working here because: 

  • We’re a successful, fast-growing, data-driven company with an entrepreneurial vibe.
  • We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands. 
  • We love to promote internally, and offer many development opportunities through training, coaching and cross-brand and cross-function career moves. 
  • We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation. 
  • We live and breathe client experience.
  • We have a smart, experienced leadership team that are open to fresh ideas. 
  • We believe in autonomy and reward you for taking initiative.
  • We get to be creative daily, and we have fun

If you are passionate about leading dynamic teams and delivering world-class service, apply today 

Please note, this is a permanent, part time position (40 hours per fortnight) with a fixed two-week rotating roster. Only those holding the required work rights in Australia will be considered.

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