Customer Care Agent

4 days ago

Mascot, Australia KONE Full time

Great benefits and remuneration – Base + 12.5% superannuation + bonus Monday - Friday role Free onsite parking & gym Career Progression in joining a global organisation with a strong focus on training, safety and quality

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

Why this role?

KONE are looking for a Customer Care Agent to join our team in Mascot, Sydney . This team thrives on servicing our customers to the very best of their abilities, in a timely manner.

In this role you will be responsible for handling in-bound service calls and working with our Field Service Technicians to deliver solutions for our clients.

You will be working full time on a rotating roster of 76 hours a fortnight, on a morning or afternoon shift pattern, including weekends.

What will you be doing?

Respond to inbound calls and log data accordingly into the KONE KONECT system Receive and resolve queries and complaints Communicate resolution to customers Identify possible leads from customer cases coming e.g., through web and assign those to the sales organization Conduct transactional surveys after a callout or project (e.g., customer satisfaction survey) Allocate service calls to technicians accurately and efficiently Problem solve and maximise customer satisfaction Monitor technician rosters and daily schedules Ensure data integrity and accuracy Comply with all WH&S responsibilities

What are we looking for?

Previous Call Centre experience desired but not essential Previous experience working in a fast-paced customer service environment. Passion for providing excellent customer service is essential. Flexibility - ability to work required afternoon / evening shifts Excellent communication and interpersonal skills Organisational skills, multitasker and an ability to effectively prioritise tasks Sound computer skills including proficiency with Microsoft Office suite Professional and confident manner to liaise directly with clients - internally and externally Positive, pro-active and solution focused attitude Strong communicat skills written and verbal

There’s so much more to KONE than you may realise.

Above market remuneration and benefits (base + 12.5% superannuation + bonus) Career development and progression opportunities within a global business A friendly and flexible work environment that makes KONE a great place to work. Free parking and gym onsite

You’ll find family here at KONE. Supported by a diverse group of people
working together, you’ll be in good company as we work to bring our
vision for the future to life.

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

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Customer Care Agent