Guest Service Agent

1 week ago

Mascot, Australia AccorHotel Full time

Company Description
Are you a master of first impressions? Do you have a passion for hospitality and enthusiasm for working with people?


Pullman Sydney Airport is looking for a
Full Time Guest Service Agent to join our friendly and dynamic Front Office Team.

With exceptional customer service skills, you will need to anticipate our guests' needs and strive to deliver a personalised, memorable service experience to every interaction, every guest, everyday

You will be joining a fun, experienced and passionate workplace located within very close proximity to Mascot train station.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

If you are willing to learn and are passionate about the hospitality industry, please apply

  • Delivering exceptional, personalised & fun customer service while maintaining luxury standards to ensure all of our guests feel welcome.
  • Attending to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction.
  • Checking guests in and out and maintaining their account using our PMS, Opera.
  • Answering guest queries in a positive and effective manner.
  • Daily liaison with departments such as food & beverage and housekeeping for guest movements, requests and activities.

Qualifications

  • Energy, enthusiasm and creativity to bring a personal touch to our guests' stay.
  • Customer focus & strong communication skills
  • Full working rights in Australia and immaculate presentation
  • Previous experience with a PMS
  • Opera or Fidelio & HOTSOS experience preferred.
  • Must be reliable with the ability to work a rotating roster of day, evening and night shifts including weekends and public holidays.

Additional Information

  • Employee benefits offering restaurant and accommodation discounts up to 70% in Accor properties in over 100 countries.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world
  • Uniform and complimentary drycleaning.

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