Project Manager

1 month ago

Brisbane City, Australia Hudson Full time
Contract until July Extensions available WFH availability

This pay rate is inclusive of mandatory 25% casual loading

Situation:

The clientis mid-flight on the transformation of their current operating platform (Customer

Relationship Management (CRM) tool and finance system) to support the delivery of services to the Queensland public.

Existing systems consist of:

  • digital web services built to support online processing of services (for example, bond lodgements and bond refunds), hosted in AWS which will transition to Microsoft Azure
  • CRM, being Dynamics 2016 on premises, the heart of our customer service ecosystem Dynamics AX / ERP system on premises, used to manage the financial operations of the client.

The client has a well-established program, that has been in place since 2022. The program has successfully completed the discovery and design phase and is mid-flight into the implementation phase with Capgemini as their implementation partner.

This program is mid-flight with an ambitious runway to go-live. As a Project Manager you will be responsible for confirming requirements, implementation, cutover and transition to BAU for a specific stream within the program.

This Project Manager will be accountable for leading the customer registration and portal stream including:

  • contributing to and building a strong united project and program culture that reflects the core values
  • managing all aspects of Agile delivery including maintaining DevOps and conducting reviews of sprints
  • leading and managing project resources including BA's, SMEs and testing support
  • providing support to the Program Manager in the form of project scheduling, monitoring and reporting including progress status reports, risks, issues, dependencies, and decisions
  • supporting the Program Change Manager to ensure alignment of training, communication, engagement, business readiness and deployment
  • alignment with the other project streams including Customer Engagement, Finance and Operations and Data, Integration and Reporting.

To support the Project Manager, there are the following internal resources:

  • Dedicated project streams, each of which have the appropriate scrum members (BA, testers, SME's, product owners etc)
  • Change and Operational Readiness team
  • Structured project governance and assurance frameworks

OFFICIAL

  • PMO which will aid in communications and overall portfolio management, including project governance and assurance oversight.

The Project Manager will be responsible for the following outcomes:

  • seamless transition from current way of working to new way of working across all channels
  • effective project management to ensure project is delivered successfully (time, cost, quality) to achieve the short, medium and long term benefits
  • decommissioning of existing services.

Challenges:

  • Customer registration will be a critical success factor for the organisation and has not yet been well documented and managed to date. It will be imperative that initiative has the right focus and attention to deliver the outcomes required.
  • The program has had a number of changes in leadership since commencement that has impacted on the culture and team dynamic overall. We are seeking a strong leader who can work with the program manager and leadership team to create a positive impact.
  • Data quality issues with incumbent systems is limited.
  • Misalignment between digital and non-digital channels.
  • The largest program within the transformation with the potential for change saturation as projects and programs head towards go live.
  • Current systems are close to end of life.
  • Limited internal skill sets in Dynamic 365 / Power Platform

The successful delivery of this project will:

  • streamline internal processes
  • make it easier for customers to engage with the client
  • increase digital adoption and drive efficiency
  • enhance customer insights
  • provide the platform enabling rapid deployment of future needs including legislative changes.

Ideal candidate:

  • Demonstrated experience in building a strong united project and program culture that reflects the organisation's core values.
  • Experience joining a program mid-flight, quickly adapting and effectively delivering quality results aligned to the project timeline.
  • Strong leader who can lead and inspire a team to achieve high quality results under pressure.
  • Strong governance and assurance experience.
  • Demonstrated high quality written and verbal communication skills with the ability to connect with the business to meet the current and future requirements successfully.
  • Experience managing complex projects including implementing customer portal and/or Microsoft Dynamics 365 and Microsoft Azure.
  • Certified in Prince2, Waterfall and agile project delivery.

To apply email Dalton.dalley@hudson.com Quoting REF #241735 with a Word format version of your resume

Applications close November 20th 2024 midnight

Reference number: BBBH241735
Profession:Project ServicesProject Management

Company: Hudson Australia
Date posted: 15th Nov, 2024

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