Guest Services Agent

3 weeks ago

Sydney, Australia Marriott International Full time

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Services Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong. 

Position Summary: 

Assist guests arriving and departing the hotel through the check in and departure process Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements  Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings Support the front office team in general operational tasks Take guest reservations and perform cash handling & credit card responsibilities Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations 

About You:

Experience with OPERA property management system or similar Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude

Our Benefits: 

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  Opportunity to receive Employee Referral Incentives and get paid for working with your friend  Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness 

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now

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