Service Analyst, IT

Description

Service Analyst, IT

Service Analyst, IT

Based Fremantle campus

Full-time opportunity, Continuing contract

• Join a national university committed to excellence in education, scholarship and research
• Supportive Staff and work environment
• Level 5 $77,437 to $86,102 pa (Base) Fremantle + 14.25% superannuation

About the university

The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.

About the office

The Information Technology Office plays an integral role in the success of the University ensuring the national provision of technology solutions that enable Learning & Teaching, Research and Administration across our University.

The Information Technology Office embeds an operating model with a view to enabling a greater level of engagement across the University, proactively serving as trusted advisors in the identification and prioritisation of continuous improvement initiatives and the delivery of digital technology change, whilst ensuring the ongoing availability of the IT environment.

About the role

The Service Analyst is responsible for providing first and second level support to University customers and stakeholders across a range of digital services including, but not limited to, device computing, desktop software, web applications, audio visual technology, and connectivity and collaboration tools.

Key Responsibilities

• Utilise technical knowledge and policy to triage help desk requests for immediate solution or forwarding to more senior staff.
• Provide a high level of support and advice to the staff and students of the University, using judgement and initiative to solve the diverse range of problems.
• Develop policy, systems and procedures to streamline help desk activities.
• Provide reporting and proactively recommend enhancements or modifications based on help desk feedback to senior staff for evaluation and possible implementation.
• Administer computer account systems, including but not limited to creation, deletion, access permissions, and allocation of resources.
• Perform day-to-day maintenance of computer laboratories, computer equipment, printers and associated peripheral equipment

Qualifications, skills & experience

• Relevant tertiary qualifications in Information Technology or related discipline or extensive experience as an IT service and support technician in a complex organisational environment.
• Demonstrated ability to support a diverse range of business applications and services, including but not limited to Office365, Email, Windows, Mac, Zoom, Teams
• Proven knowledge and understanding of the ITIL framework
• Strong critical thinking and problem-solving ability with outcome focused solutions

Benefits

• Generous training and development opportunities
• Friendly and collaborative working environment
• Fast paced environment with opportunity for professional growth

How to apply

Please apply online with a resume and cover letter outlining your suitability for the role.

To expediate the process, we will begin shortlisting and conducting interviews prior to the close of the advertisement. we encourage applicants to apply as soon as possible.

Previous applicants need not apply.

Applications closing date: 8 December 2024

For further information on how to apply, please visit: How to apply | Notre Dame

Applicants are expected to have current and valid work rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.      

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.

Contact us

Please direct your queries regarding this role to Tripti, Tripti.shukla@nd.edu.au

Unsolicited contact from recruitment agencies will not be entertained.