Service Delivery Manager
6 months ago
Do you want a job with a purpose?
And do you want to make healthcare safer, better and more reliable?
Join our Team
Service Delivery Manager
Join us as a Service Delivery Manager at Dedalus , one of the World’s leading healthcare technology companies, on our Professional Services Team in Australia to do the best work of your career and make a profound impact in providing better care for a healthier planet.
What you’ll achieve
As a Service Delivery Manager you will be part of our highly successful delivery team responsible for managing the day-to-day operations of forecasting, reporting, dash boarding of project deliverables, financial analysis and resource utilization.
Working with an extended highly skilled team, you will be making a profound impact throughout the healthcare sector.
You will:
Be responsible for synthesizing data from different sources, to streamline key business processes, function in a large team and drive performance improvements. Internally driving revenue-based activities and achieving set targets while managing small projects and customer expectations within the PAS and Integration portfolio. Be responsible for management of the PAS Professional services team which consists of approx. 18 staff. Coordinate the resource assignment for all PAS project-based activity working closely with the Dedalus Project Management Office (PMO). The coordination of the PAS team cross skill training and career development is required to drive the ongoing growth of the PAS team promoting, personal development and succession planning. Manage Professional Services (PS) Small Orders against the nominated annual budget. Create, track and report revenue, pipeline and opportunities. Facilitate work processes and coordinate resources for both PS small orders and projects. Manage and facilitate the Quote to Order (Q2O) and Order to Invoice (O2I) processes. Support the Sales team(s) on qualified opportunities with resourcing to support with estimates, quotes, and contribution to SOW’s and other client proposals as required. Assist in the education and mentoring of other staff to provide greater levels of customer engagement and improve the quality of service and software delivery. Work with Project Managers to facilitate resolution of issues negatively impacting customer satisfaction, project scope and/or timeframes. Create, track and report projects, teams , resource scheduling, utilization, profitability with analytics including by product, line of business and geography. Liaise with billing and finance organizations regarding revenue billings, projects analysis, expenses and liaise with project managers and billing organization to support month end and quarter end billing cycles. Design and create ad-hoc reporting and analysis Provide senior support for implementation activities where required. Lead the solution consulting staff that interfaces with customers during solution or product implementations. Identify and manage relationships with key Dedalus customers and third-party organisations, especially during project deliverable phases.
Take the next step towards your dream career
At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:
Essential Requirements
Bachelor’s Degree required and minimum of 5 years of related experience, preferably in a professional services or consulting environment. At least 5 years’ experience in Health software setting either, Private and Public Organisations in Australia. Minimum of 3 years of experience managing a Professional Services team, including full responsibility for revenue attainment, budget, profitability management and resource management. Understanding of software development and sales-to-services processes High-level of knowledge with Health industry Skills in business analysis, and requirement definitionDesirable Requirements
Knowledge / experience in software development life cycle concepts Excellent communication and interpersonal skills and ability to work with employees at all levels within the organization. Must be highly organized with attention to detail. Must be able to manage multiple projects at the same time. Ability to confront issues proactively with management.We are Dedalus, come join us
Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.
Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.
Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.
Application closing date: 15th June 2024
Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious.
Life Flows Through Our Software
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