Regional Office Administration Manager

3 weeks ago

Melbourne, Australia Travel + Leisure Co. Full time
We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where No Two Days Are The Same

At Travel & Leisure Co., we are vacation connoisseurs. Come join the fun of putting the world on vacation We are seeking a dynamic and motivated Melbourne based Regional Office Administration Manager.

The Regional Office Administration Manager is responsible for managing and overseeing all sales operation functions at each preview centre in their respected region. Responsibilities include but not limited to, efficient management of financial KPIs, succession planning, staff development and retention, operational efficiencies, retention strategies for their region and maintaining key relationships with internal and external customers. Provide support and assistance where required to other regions within the business.

Key Duties:

  • Ability to travel to preview centres within the Business and provide input and participate in new preview centre set-ups where requested.
  • Assist in the preparation and retrieval of contract paperwork, ensuring accuracy and compliance with company policy.
  • Train, supervise, and coordinate activities of sales administrative staff, and assist with welcome centres.
  • Handle administrative tasks such as preparing AIS reports (manifest), providing written reports, and liaising with the corporate office on payroll and contracts.
  • Schedule work hours to ensure office administration coverage and assist with entering deals.
  • Ensure compliance with company and industry best practices, government licenses, certifications, and occupational health and safety policies.
  • Build and manage an engaged team, provide coaching and feedback, and establish service quality standards.
  • Identify trends and root causes, sponsor initiatives for open communication, and consult stakeholders to implement changes.
  • Uphold company values of integrity, leadership, hospitality, innovation, and safety, ensuring a customer-centric focus and effective communication.

Key Position Criteria:

  • Ability to travel throughout the region on a regular basis and at short notice.
  • Experience in managing administration teams and ability to manage, coach, train and mentor staff to maximise their development.
  • High level of planning, organisational and operational skills and ability to work under tight deadlines.
  • Experience in understanding financial reporting and monthly P&L management.
  • Strong attention to detail and high degree of accuracy, particularly with numbers
  • High level of energy and self-motivation
  • Ability to effectively handle high pressure situations
  • Strong customer service values
  • Excellent communication, problem solving and negotiating skills
  • communication skills
  • Ability to work independently as well as in a team environment
  • Effectively present information to guests and/or other employees
  • Ability to work effectively with all levels of employees and guests

Skills and Experience

  • Must be familiar with Microsoft packages; Salespoint; Salesforce; ACDC and DocuSign
  • Must have ability to learn new systems and processes quickly
  • Familiarity with rostering

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Subsidised private health cover upon successful completion of probation
  • Supportive teams at all sales sites

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

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