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Contact Centre Assistant

2 months ago

Burleigh Heads, Australia Lives Lived Well Full time

Are you caring and empathetic and looking to make a difference?

We are excited to be expanding our Burleigh Heads based team and are seeking a values driven Contact Centre Assistant to work on a part time basis.

The purpose of the Contact Centre Team is to provide the first point of contact (telephone, or online) for prospective clients, their families, service providers and the general community accessing Lives Lived Well services nationally. You will play a key role in supporting individuals to take the first step to make positive changes in their lives. At Lives Lived Well, we’ve been treating and supporting people whose lives are affected by alcohol and other drugs for over 50 years. We’re growing fast and building a reputation as a trusted, innovative provider, focused on clinical excellence… and we’d love you to be part of it.

Your Opportunity

The successful applicant can expect to be working a minimum of 7.5 hours/week on a set day (Friday) with the possibility of this role working 2 days per week in the near future. Ideally you will also be available to work additional hours/days if required to cover other staff who are away. Our usual office hours are Monday to Friday 8.30-5pm.

The gross hourly pay rate will range between $33.42 to $36.46 per hour plus superannuation, depending on the successful candidate's skills, knowledge and experience.

What you will bring to the role:

You are an engaging individual with the ability to connect with clients who are navigating mental health challenges and difficult life experiences. You can work both autonomously and collaboratively within a team.

Additionally, you will also possess the following skills and experience:

  • A positive and enthusiastic ‘can do’ attitude and a passion for helping others.
  • Demonstrated ability to communicate effectively and sensitively with members of the public, LLW staff and external organisations.
  • You are reliable and have excellent time management and prioritisation skills.
  • Demonstrated ability to work flexibly and efficiently to process a high volume of telephone calls daily in a supportive/caring way.
  • Highly developed skills using MS suite of applications and the ability to adapt to navigating Lives Lived Well’s Customer Relations Manager (HIVE) System.
  • Demonstrated ability to maintain confidentiality.
  • You’ll self-care – this role can be challenging and it’s important to us that you are at your best, to do your best.
  • You are available to work during school holidays and Christmas (excluding public holidays).

What matters most is that you’ll live and breathe our values, which means:

  • You are humble, human, and full of hope.
  • You show up and share.
  • You ask: Why not? And what’s next?
  • You leave a positive wake.

And while you support others, we’ll support you with some great benefits including:

  • Learning opportunities – a comprehensive induction program and ongoing capability development.
  • An employee assistance program (EAP) for you and your family, including emotional, psychological, financial counselling and wellbeing services.
  • Be a part of a passionate and driven team.
  • Fitness Passport membership access to a wide range of gyms, pools, and fitness and leisure centers across Australia, at a discounted rate.


Are you ready to imagine the possibilities? Here’s how to apply.

Click ‘apply’ to submit your application. In your application, provide a response to the key selection criteria outlined above. Please review the Position Description prior to applying.

For questions or information about the role, please contact Jillian Zietsch, Team Leader (Contact Centre) via email jillian.zietsch@llw.org.au


Applications close: Monday, 23 September at 9:00am

Lives Lived Well is an equal employment opportunity employer. We encourage applications from a diverse range of social, cultural and gender backgrounds that reflect our community including First Nations Peoples.