Workshop Controller

5 months ago

Burleigh Heads, Australia Velocity Truck Centre Full time

Add Velocity to your career
- Enjoy exclusive employee benefits and discounts
- A friendly team-based working environment

**About us**
Velocity Truck Centres (VTC) are part of the Velocity Vehicle Group, who own the largest number of Daimler Trucks dealerships worldwide. We sell and service heavy vehicles across Australia. Our employees are the heart and soul of our brand.

Daimler Trucks Gold Coast, based in Burleigh Heads retails the globally recognised products of Mercedes-Benz, Freightliner and Fuso. We sell a combination of trucks, buses and vans and are a full-service dealership.

**About the role**
We are currently looking for a Workshop Manager to coordinate and direct the service department technicians for maximum efficiency and productivity while overseeing all service repair work to ensure the highest quality of customer service. Ensuring repairs are performed in a professional and tradesman like manner in accordance with industry-accepted good practices as well as adhering to the health and safety best practices.

**Key Responsibilities**:

- Assist with the supervision of day-to-day workshop operations
- Hand out work, direct and supervise Vehicle Technicians and Apprentices to ensure the smooth running of the workshop
- Responsible for ensuring all incoming work is planned and then managing the time and resources.
- Assigning Vehicle Technicians and Apprentices to tasks ensuring productivity is maximised and that deadlines are adhered to.
- Quality checking, ordering of parts, audit, and compliance
- Keep the Service Manager informed of all problems and potential problems involving repairs, customer complaints and equipment.
- Ensure completed repairs are quality tested and signed off.
- Assist with road testing when required.
- Monitor Carry Overs
- Ensure that relevant information is communicated to technicians and apprentices enabling them to effectively carry out their functions
- Effectively delegate tasks to technicians and apprentices in line with skill, knowledge, and ability and where necessary identify skill gaps and training requirements

***

**About you**
To be successful you will have the following:

- Local Legal/Regulatory Trade Technician Certifications
- Sound knowledge of service department workings
- Prior experience as a Workshop Controller
- HR / Full License
- Understanding of products and services necessary to perform duties and tasks as a Workshop Controller
- Sound knowledge in repair and maintenance concepts, troubleshooting, repair methods and techniques, vehicle technical aspects, tools, and equipment
- Ability to use instructions and documentation
- Experience in using software and information technology

***

**What make this a great opportunity for you**:

- Ongoing training and development.
- Long-term employment with exceptional career development and progression opportunities
- Working with reputed global automotive brands
- On-site parking
- An attractive salary based on your experience
- Access to a wide range of employee benefits, including paid parental leave, discounts on private health insurance, and banking services (including credit cards and loans)

***

**About Velocity Truck Centres**
VTC Australia is a division of the global brand VVG, which is headquartered in the United States. We have more than 950 employees spread across five states and provide a truly national support structure for our valued customers. The customer is at the centre of everything we do. We're driven by our three key values - Speed, Value, and Trust.

We are seeking talented and enthusiastic people to continue our exciting journey, so join us now
- Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace._

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