KYC Frontline Support Analyst

1 month ago

Brisbane, Australia Suncorp Group Full time
  • Permanent opportunity within Business Banking
  • Flexible location - Brisbane, Sydney or Melbourne

Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.

About the role

The KYC Frontline Support role is a crucial position within our Centre of Excellence, responsible for providing specialised support to frontline staff with KYC-related customer inquiries and issues. As the first point of contact for frontline staff seeking KYC assistance, the individual in this role plays a vital role in ensuring compliance with regulatory requirements while delivering excellent customer service.

As a Frontline Support Analyst you will  require a strong knowledge in customer identification (Applicable Customer Identification Procedures (ACIP) and Know Your Customer (KYC) at onboarding for non-individual customers – which underpins Suncorp’s obligation to Protecting Our Customers. This role will also include maintaining and enhancing KYC compliance practices within Business Banking.

What you’ll do

  • Handling frontline staff inquiries related to KYC processes, compliance, and documentation and providing accurate and timely responses.
  • Support the KYC Capability Lead and Manager, Centre of Excellence with 1st LoD risk requirements to deliver robust and consistent quality management frameworks for customer onboarding.
  • Assisting frontline staff with the submission and review of KYC documentation, ensuring completeness and compliance with internal and external standards.
  • Staying up-to-date with relevant KYC and AML (Anti-Money Laundering) regulations and guidelines and providing frontline staff with guidance on meeting these requirements.
  • Complete beneficial owner investigations for frontline and advise ultimate beneficial owners
  • Escalating complex KYC issues to higher-level support teams or AML/CTF Compliance (1st Line Risk Team), following established procedures.
  • Educating frontline staff on the importance of KYC compliance and assisting them in understanding the documentation and information required.
  • Maintaining detailed and accurate records of frontline staff interactions and KYC-related inquiries in Suncorp’s record keeping system.
  • Gathering and documenting frontline staff feedback regarding the KYC process, collaborating with relevant stakeholders to improve KYC procedures and documentation.

What you’ll bring

  • 2+ years’ experience in risk/compliance or related field in the Financial Services industry
  • Sound knowledge of financial institution operations and relevant regulatory requirements for banking
  • Sound knowledge of KYC requirements for non-personal complex entities
  • Tertiary qualification in Business, Management, Finance or another related field is desirable
  • Excellent analytical skills with strong attention to detail
  • Strong stakeholder engagement and rapport building skills to establish and develop relationships

What we can offer

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

Chase the Sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.

By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail. 

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