Quality Assurance Analyst

4 weeks ago

Brisbane, Australia Suncorp Group Full time
  • Permanent opportunity within Business Banking
  • Flexible location - Brisbane, Sydney or Melbourne

Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.

About the role

The Quality Assurance Analyst will focus on supporting the 1st Line of Defence (1LoD) risk and compliance oversight in relation to key risk practices within the Business Banking portfolio - supporting the business leaders in managing their risks and obligations, developing their people and keeping their promises to customers. The role will also assist in the establishment and maintenance of monitoring and supervision services program across Business Banking by using extensive knowledge of the industry operational and financial environment, together with expertise in risk management.

A core component of this role includes maintaining and enhancing Suncorp’s customer identification practices (Applicable Customer Identification Procedures (ACIP) and Know Your Customer (KYC) at onboarding for non-individual within Business Banking – which underpins Suncorp’s obligation to Protecting Our Customers.

What you’ll do

  • Ensuring quality assurance in relation to customer onboarding
  • Supporting the KYC Capability Lead and Manager, Centre of Excellence with 1st LoD risk requirements to deliver robust and consistent quality management frameworks for customer onboarding
  • Supporting the uplift of KYC knowledge within frontline teams, including training to business on KYC compliance and obligations and engaging with relevant business areas to drive implementation.
  • Maintaining reporting, dashboards and data analytics that support AML/CTF activities.
  • Supporting business teams with adhering to requirements through the provision of findings and advice.
  • Identifying and escalating incidents and/or breaches and managing record keeping of risk exposure.
  • Undertaking trend analysis, determining insights, writing reports and communicating to key stakeholders to support informed decision making.

What you’ll bring

  • Prior experience (3+ years’) in risk, compliance or related field within financial services industry
  • Sound knowledge of KYC requirements for non-personal complex entities
  • Demonstrated strong knowledge of banking and finance, business risk and compliance
  • Excellent analytical and problem-solving skills
  • Strong commercial acumen to recognise and implement business strategies
  • Exceptional stakeholder engagement, rapport building and communication skills
  • Knowledge of relevant regulatory requirements, including AML/CTF
  • Tertiary qualification in Business, Management or Finance is desirable

What we can offer

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

Chase the Sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.

By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail. 

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