Quality Assurance Analyst

1 week ago

Brisbane, Queensland, Australia Bank of Queensland Full time

About the Role


This exciting opportunity will support the KYC team as a Quality Assurance Analyst The Know Your Customer (KYC) Quality Assurance (QA) team is an integral part of the Bank's Controls environment and is responsible for steering a continuous analysis on internal standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy.


The Quality Assurance team supports the review of KYC activities performed by BOQ's Onboarding, KYC Refresh and Enhanced Customer Due Diligence ( ECDD) teams as well as Vendors who assist in the process that support the firm's KYC Program with the primary focus placed on review and analysis of customer records.


Key Responsibilities include:

  • Accurately and effectively check KYC information using key systems while meeting team and individual KPIs
  • Deliver on agreed daily targets, communicate progress and resolve escalations
  • Maintain confidentiality of customer information in line with internal policies
  • Support and motivate the team in meeting individual and team targets
  • Conduct call quality control checks to ensure procedures are adequately followed and provide feedback as required
  • Assist the Manager with work allocation and tracking team performance
  • Analyse and interpret data for reporting
  • Assist with ad hoc KYC tasks

About you

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.


BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.


BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP)
  • A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
  • Accessible work support through various practices, systems, office adjustments
  • Gym, shopping, technology and travel offers
  • 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ01854

  • Quality Assurance Analyst

    1 week ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the RoleAn exciting opportunity to join BOQ Group (which includes Bank of Queensland, Virgin Money Australia and ME Bank) as a Quality Assurance Analyst during our digital transformation journey on a 12-month maximum term basis. By joining the digital bank of the future, you will be able to make a difference with curiosity and optimism by supporting...

  • Quality Assurance Analyst

    1 week ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About the RoleThe Quality Assurance (QA) Team is required to provide a comprehensive assurance function as a critical component of the Residential Lending origination process.The QA Analysts role resides in the First Line Assurance function and is required to verify and validate sound management of key controls, monitoring of quality and adherence to...

  • IT Quality Assurance

    1 week ago

    Brisbane, Queensland, Australia Acetalent Full time

    Ace Talent RecruitmentIT Quality Assurance (QA) Internship Brisbane, QLD, Australia - Internship About Us: Ace Talent Recruitment was established with the intention of becoming the go-to provider for customers, staff members, and contingent labor. We are currently one of Australia's fastest-growing businesses and are recognized by Staffing Industry Analysts...

  • assurance analyst

    1 week ago

    Brisbane, Queensland, Australia Mazars Full time

    04th June, 2024 Intermediate Assurance Analyst – Brisbane Office Forvis Mazars' Audit team has an opportunity for an Intermediate Assurance Analyst like you. We're a globally integrated audit, tax and advisory firm with offices in over 100 countries and territories – and we're always ready to recruit an experienced and motivated new Accountant like you...

  • Quality Assurance Analyst

    1 week ago

    Brisbane, Queensland, Australia Infoxchange Full time

    About the roleWe are seeking an enthusiastic and motivated Quality Assurance Analyst to bring to life Infoxchange's mission of Technology for Social Justice. This full-time permanent role will be based in Brisbane, Queensland.Infoxchange is a social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social...

  • Senior Assurance Analyst

    1 week ago

    Brisbane, Queensland, Australia Forvis Mazars Asia Full time

    About this position Don't wait.Act. Mazars, the smart choice. About Mazars Mazars is an internationally integrated partnership, specialising in audit, accountancy, advisory, tax and legal services.Operating in over 90 countries and territories around the world, we draw on the expertise of 40,400 professionals – 24,400 in Mazars' integrated partnership and...

  • Senior Assurance Analyst

    1 week ago

    Brisbane, Queensland, Australia eFinancialCareers Ltd. Full time

    Senior Assurance Analyst Forvis Mazars GmbH & Co. KG Brisbane, Australia Posted 1 day ago Permanent Competitive Senior Assurance Analyst 04th June, 2024Senior Assurance Analyst - Brisbane OfficeForvis Mazars' Audit team has an opportunity for a Senior Assurance Analyst like youWe're a globally integrated audit, tax and advisory firm with offices in over...

  • Senior Assurance Analyst

    2 months ago

    Brisbane, Queensland, Australia Mazars Asia Full time

    About this position Don't wait. Act. Mazars, the smart choice. About Mazars Mazars is an internationally integrated partnership, specialising in audit, accountancy, advisory, tax and legal services. Operating in over 90 countries and territories around the world, we draw on the expertise of 40,400 professionals – 24,400 in Mazars' integrated...

  • Senior Assurance Analyst

    1 week ago

    Brisbane, Queensland, Australia Forvis Mazars Asia Full time

    About this position Don't wait. Act. Mazars, the smart choice. About Mazars Mazars is an internationally integrated partnership, specialising in audit, accountancy, advisory, tax and legal services. Operating in over 90 countries and territories around the world, we draw on the expertise of 40,400 professionals – 24,400 in Mazars' integrated...

  • Senior Assurance Analyst

    3 weeks ago

    Brisbane, Queensland, Australia Forvis Mazars Asia Full time

    About this position Don't wait. Act. Mazars, the smart choice. About Mazars Mazars is an internationally integrated partnership, specialising in audit, accountancy, advisory, tax and legal services. Operating in over 90 countries and territories around the world, we draw on the expertise of 40,400 professionals – 24,400 in Mazars' integrated...

  • Control Assurance Analyst

    1 week ago

    Brisbane, Queensland, Australia Suncorp Group Full time

    Control Assurance Analyst12-18 months MTCBrisbane based roleAs the Control Assurance Analyst you will deliver control testing and assurance activities for Banking operational risk and compliance obligations and provide recommendations to uplift and strengthen the control environment.This role sits in the Control Assurance Team, who support centralised...

  • Quality Assurance Manager

    1 week ago

    Brisbane, Queensland, Australia Sunwater Limited Full time

    Job no: 493162Work type: Full TimeLocation: BrisbaneCategories: ManagementAbout you:You will develop, maintain and implement strategies and annual plans for quality assurance management and related activities and ensure quality assurance assessments are undertaken including analysis and reports on developments, controls, exposures, breaches and related...

  • Quality Assurance

    1 week ago

    Brisbane, Queensland, Australia ALG Full time

    Work closely with QA & Safety personnel, station managers, engineers Champion Compliance and Safety across the business Accident and incident investigationALG is currently recruiting a Quality Assurance & Safety Manager for one of the largest independent MRO organizations focused on Boeing 787, Airbus A320NEO, A350, and others.Responsibilities: Work closely...

  • Quality Assurance Officer

    1 week ago

    Brisbane, Queensland, Australia Eden Richie Recruitment Full time

    Quality Assurance Officer 7 month contract Berrinba locationAs the Quality Assurance Officer, your key responsibilities will include:Contribute to the development of audit schedules and desktop and field auditing processes that will measure whether eradication techniques and tools are being implemented effectively and efficiently. Undertake audits to monitor...

  • Quality Assurance Manager

    1 week ago

    Brisbane, Queensland, Australia Meet Recruitment Limited Full time

    Meet's partenered with a growing biotech in the SF Bay Area on an exciting new search for a talented Quality Assurance ManagerYou'll be responsible for a variety of quality assurance operational activities related to product quality and compliance to manufacturing, testing, control, validation, and release of drug products and drug substances for commercial...

  • Quality Assurance Manager

    1 week ago

    Brisbane, Queensland, Australia Meet Recruitment Limited Full time

    Description:Meet has partnered with a growing biotech company in the SF Bay Area to find a skilled Quality Assurance Manager. This role involves overseeing various operational activities related to ensuring product quality and compliance in the manufacturing, testing, control, validation, and release of drug products and substances for commercial and...

  • Quality Assurance Officer

    1 week ago

    Brisbane, Queensland, Australia Agriculture and Fisheries Full time

    As our Quality Assurance Officer, you will:Supervise and support the quality assurance team and build collaborative relationships with key program stakeholders including Section Managers and Planning and Quality Management staff to facilitate effective quality management outcomes Coordinate the documentation, review, updating and communication of program...

  • Quality Assurance Officer

    1 week ago

    Brisbane, Queensland, Australia Programmed Full time

    Quality Assurance Officer This is a rare employment opportunity for a Quality Assurance Officer to work within a food manufacturing environment and to join a team which has a successful history of growth and innovation within the food manufacturing sector.Quality Assurance OfficerThis is a rare employment opportunity for a Quality Assurance Officer to work...

  • Quality Assurance Technician

    1 week ago

    Brisbane, Queensland, Australia Optimum Consulting Group Full time

    The CompanyNu-Pure is a well-recognised, nationally focused manufacturing business manufacturing 100% Australian made beverages. They are the largest privately owned beverage manufacturing organisation in Australia and their vision is to provide more people with healthy, natural hydration. The business has continued on a steady growth trajectory since...

  • Head of Quality Assurance

    1 week ago

    Brisbane, Queensland, Australia Thermo Fisher Scientific Full time

    Job Title: Head of Quality AssuranceReports to: Site Head of QualityGroup / Division: Pharma Services Group/ Drug Substance DivisionCareer Band: 8Job Family:Operations (OPS)Job Sub Family:Quality (Q)Job Code: OPS.QAOP.M08Job Track:ManagementPosition Location: Australia Brisbane 37 Kent Street WoolloongabbaNumber of Direct Reports:8Position Summary:Reporting...