Contact Centre Agent

2 weeks ago

Brisbane, Australia Qscan Radiologic Clinics Full time
  • Conveniently located in Clayfield, Brisbane.
  • Flexible rotating roster to suit your lifestyle & promote work-life balance.
  • Easy access to public transport and ample parking available for staff.

Join Our Team and Make a Difference in Patient Care

Are you passionate about helping others and seeking a workplace that truly values its employees? At Qscan Group, we prioritise the growth and development of our greatest asset – our people. Join a dedicated team of professionals committed to providing high-quality, compassionate patient care using state-of-the-art equipment.

About the Opportunity:

In response to high demand for our services, we are expanding our team based in Clayfield. We are seeking resilient and adaptable customer service professionals for both part-time, and full-time roles in our high-volume inbound contact centre. If you are dedicated to going the extra mile to ensure a seamless customer experience, we want to hear from you

Key Responsibilities:

  • Serve as the first point of contact for patients and referrers, primarily over the phone, assisting with appointment bookings and general enquiries.
  • Manage patient referrals from our website and referring practitioners, with a strong focus on attention to detail and accuracy.
  • Ensure patients are well-prepared for their services by providing essential information, such as arrival times, appointment preparations, and cost estimates.
  • Maintain accurate patient records and facilitate pathology and previous imaging records to ensure a seamless patient experience.

About You

  • You are customer-focused, demonstrating empathy, care, and compassion as you find solutions for patients and referrers alike.
  • A strong communicator, you confidently interact with patients, referrers, and colleagues to achieve the best outcomes.
  • You are tech-savvy, with the ability to work accurately across various systems. Experience with Radiology Information Systems or Customer Management Systems is a plus.
  • Resilient and capable of thriving under pressure, you adapt quickly to change. Experience in a contact centre or medical administration is highly regarded.

Working for Qscan Group offers you:

  • A great team culture, where you will be supported to participate in personal and professional development programs.
  • Competitive remuneration package with additional employee discounts.
  • A Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
  • Access to our Employee Assistance Program to enhance your health and well-being.
  • A range of employee benefits, such as paid parental leave and annual flu vaccinations.

If this opportunity excites you and you are eager to join an organisation that invests in its people, apply now, and become part of our compassionate and innovative team

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