Client Relationship Specialist

2 weeks ago

Brisbane, Australia Endeavour Foundation Full time

Client Relationship Specialist - Disability

Exciting Full Time Opportunity in Cannon Hill with leading disability provider Endeavour Foundation. Make a difference in the lives of people with disability. Help people looking for disability support to imagine what is possible and achieve their goals by connecting them to the right services. Assist people to understand the NDIS, their funding and how shared supports work. Be part of a values driven team that is passionate about supporting people to live, learn, work and flourish.

At Endeavour our purpose is straight forward, to turn possibilities into reality. We have been helping people with disabilities to achieve this for more than 70 years.

We are looking for someone to join our Growth Team and be the first contact for people enquiring about Home and Community support. If you have experience in the disability or the community sector and are great at active listening, thinking creatively, fostering relationships and building good rapport through exceptional customer service, then we want to hear from you.

About the role

This integral position builds community awareness and creates pathways for people with disabilities to access Endeavour Foundation services. As a Relationship Specialist you will work within a small team to manage and nurture relationships with clients, their families and external referrals, ensuring that we create positive experiences and transition people into Endeavour services in a safe and timely way.

No conversation is the same. As the subject matter expert on Endeavour services across Qld, NSW and Victoria, you will help to identify opportunities, support people through steps to attain appropriate funding and nurture and assist their decision making.

In this varied role, you will:

Be a subject matter expert who can confidently talk to individual support needs, choice and control, funding and disability services. Through a comprehensive understanding of the NDIS and disability sector, match clients to life changing services that support their goals and aspirations, and maximise the use of Individual NDIS funding. Support a culture of person-centred practice which puts clients, families, carers and guardians at the forefront of everything we do. Nurture enquiries, and identify opportunities to deliver new services to people on our wait list with common interests and support needs. Build key relationships and enhance Endeavours reputation with referrer stakeholders including Support Coordinators, other disability providers and health teams. Foster collaboration with regional site leaders, supporting a co-creation and co-delivery approach to onboarding clients and delivering services. Manage relationships with various internal stakeholders to ensure successful onboarding is prioritised. Collect appropriate documentation and ensure that this is accessible for local support teams. Provide a customer experience in line with Endeavour Foundation’s values and behaviours, managing day to day relationships with clients, their families and external referral organisations.

Why work for Endeavour Foundation

Endeavour is committed to creating an inclusive culture, fostering employee growth, learning and optimal performance. Our team embodies our purpose daily, embracing diverse ideas and perspectives that enrich our culture. We call ourselves #teampossible

At Endeavour we offer a range of employee benefits including:

Salary Packaging Benefits Package up to  $15,900  of your annual salary tax free. In addition to your tax-free benefit, you can also use up to  $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc). An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members. Discounts on Corporate Private Health Insurance Plans, white goods, and appliances. Paid Parental Leave. Reward and Recognition Program. Free flu vaccinations.

What you can bring to the team

Tertiary qualification in a relevant discipline would be highly regarded. Minimum 2 years’ experience in a business development or onboarding role within the disability, community or medical sector. Experience supporting people with a disability to maximise NDIS funding opportunities. Excellent relationship management, interpersonal and communication skills with an engaging and inspiring communication style to leverage further opportunities. Strong analytical skills with the ability to collect, analyse and disseminate data Exceptional customer service skills. Excellent time management and planning skills.

How can you join Endeavour Foundation?

Please note, before commencing with Endeavour Foundation, you will be required to undertake a  "Fit2Work" National Criminal History Check,  hold or be willing to obtain a  Working with Children Check (Blue Card) and NDIS Worker Screening Check/Yellow Card.

If this is the opportunity for you, click ‘Apply’ below. We look forward to hearing from you

Position Description

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