Service Desk Technician

5 days ago

Perth, Australia BDO Australia Full time

About BDO

BDO is a trusted adviser to clients looking for audit, tax and advisory services. As one of the world’s leading audit and accounting organisations, we have clients of all types and sizes across an array of industry sectors. 

Our values are at the core of who we are and how we work with each other and with our clients. These values are the foundation of what we deliver, IDEAS | PEOPLE | TRUST. This is about delivering ideas and advice that create value; quality-driven people who are motivated by providing exceptional client service; and being trusted to get the job done. Learn more about BDO. 

About the team

Our IT Services is a diverse team spread geographically throughout the BDO offices in Australia.  You will have approximately 40 colleagues within this national shared services team, who just like you will be contributing to the success of the organisation. 

The work we do involves both back of house applications and processes as well as assisting our staff and colleagues to find efficiencies and improve the way they work. 

Current opportunity

Working as part of the IT team and reporting to the Service Desk Manager, this is a full-time role is based in our Perth office.  The role will act as a first point of contact for our BDO team members in efficiently resolving IT issues and service requests.

Working within our service management processes, you will effectively classify, prioritise, resolve or escalate requests with the highest level of service and professionalism.

What you’ll be doing

  • Accurate recording of client and incident details and troubleshooting their progress;
  • Initial investigation of incidents and service requests;
  • Resolution or escalation of incidents and service requests, often using automated or documented processes;
  • Monitoring of incidents and requests and liaising with support teams to drive resolution and maintaining communication with relevant stakeholders;
  • Setting up and exiting employees, including asset issuing, training and recovery
  • Providing training in the operation of IT assets and services; and
  • Documenting records to identify issues, known errors and related procedures

What you’ll need to succeed

This is an exciting opportunity for the right person to make a positive contribution in a dynamic professional services firm. This role would suit a motivated individual who is customer service driven looking to commence their career in IT. 

  • Tertiary qualification in Information Technology or related discipline (e.g. TAFE of University degree)
  • Sound knowledge of Microsoft Operating Systems (e.g. Windows 10, Windows Server 2016/2019);
  • Strong knowledge of Microsoft Office productivity and communication technologies (e.g. Microsoft Office/Teams, etc)
  • ITIL certified and/or other IT service management and systems development methodologies desirable
  • Well-developed written, verbal and interpersonal skills to enable effective communication and interaction with stakeholders at all levels

What we will offer you

BDO offers professional development, collaborative culture, workplace flexibility, global career growth opportunities and an industry-competitive salary package.

We are committed to building your technical, advisory, leadership, and management skills, and balance work with promoting health, wellbeing, workplace giving and social activities. At BDO, we want you to enjoy what you do and the community of colleagues and clients you work with.

As a firm, we embrace an inclusive culture and value the difference and unique perspective of every individual. We are proud to be named an Inclusive Employer by Diversity Council Australia (DCA).

To submit your application please click Apply. Learn more what we offer at BDO. 

IDEAS | PEOPLE | TRUST

#LI-TR1

#BDOCareers
www.bdo.com.au/careers

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