Support Officer

3 days ago

Adelaide, Australia Relationships Australia South Australia Full time

 

  • Full-time position (76 hours per fortnight)
  • Competitive annual salary + Super + Salary Packaging* (to increase your take home pay - plus benefits if relocating from Regional SA or interstate)
  • Located in Adelaide CBD

You’re welcome at RASA 

Our belief in the transformative power of relationships lies at the heart of everything we do.  
You will be joining an inclusive, supportive and welcoming culture. Relationships Australia South Australia (RASA) Values are Diversity, Respect, Belonging and Learning and this is reflected in the way we work and treat each other.  Our teams embrace people from a wide range of cultures, backgrounds, beliefs, sexual and gender identities. We understand that your relationships are important, so we believe in being flexible, where possible, to support you to balance your work and personal commitments. 

Who we are looking for 

The Information and Digital Support Officer will be responsible for providing digital literacy support to RASA staff and assisting with applied research and evaluation activities. 

To be successful in this role you will: 

  • Experience in information technology, information systems, science, statistics, or similar. 
  • Proficient in operating in a Windows based environment and a range of common productivity applications. 

It would be a bonus if you: 

  • Experience as an end user working with various systems. 
  • Experience as an Advanced user of Microsoft Outlook, Teams, Word, and Excel. 

What you will be doing   

This role is responsible for monitoring and triaging requests from the organisation to the Information and Digital department servicing two primary areas being applied research and evaluation, and information communication technology.

  • Provide application and computing end user support as required.
  • Assist with the implementation and support of digital tools, processes, and initiatives.
  • Assist with monitoring and meeting upcoming program reporting requirements (such as quarterly reports), and work alongside RASA staff to help meet program funders' requirements.
  • Incident management: Identify, investigate, and resolve user issues and requests by problem solving and working with other team members and RASA service teams.
  • Provide program/service-specific training to service staff with respect to core applications (Microsoft productivity tools, Penelope) as used by said program/service, especially where this will increase data hygiene and data quality.

For more information you can read the full Position Description.

If this role is what you are looking for, we’d love to hear from you. 

Enquiries: Any enquiries can be addressed to Ayoe on  techjobs@rasa.org.au 

Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer

Please note that the services provided at RASA sites mean that our employees need to follow some specific requirements:  

  • A satisfactory DHS Working with Children Check
  • A satisfactory National Criminal History Check  
  • Have had the three TGA approved and recognised COVID vaccine doses and provide the certificate. If you can’t comply, you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances. 

*How Salary Packaging can increase your take home pay 

Salary packing is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary Packaging can increase your take home salary by creating tax free earnings. In effect, $15,899 of your wage can be paid tax free in each fringe benefit tax year. This 'tax free' amount is in addition to the tax-free threshold of $18,200 for income.  

Follow the link to the Salary Packaging information provided by AccessPay, our chosen provider, to find out more.  

About RASA 

Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities.  To find out more about RASA go to rasa.org.au. 

Apply Now

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