Business Improvement Specialist

2 weeks ago

Belmont, Australia St John WA Full time

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

Last year, we connected with 1.2 million Western Australians including:  

  • 340,000 people through first aid training, education and engagement,  
  • 362,000 people who received care close to where they live and work,  
  • 410,000 received trusted transport and emergency care when they needed it most.   

A job to be proud of:

We are currently seeking a Business Improvement Specialist to join our team. This is a full-time, permanent position reporting to the Manager Business Improvement, based in Belmont. The Business Improvement team focuses on identifying inefficiencies and implementing strategies to enhance processes, productivity, and overall performance within an organization to drive continuous improvement and optimize business operations.

Applications are encouraged from passionate business improvement, process improvement, design thinking or similar professionals who are keen to contribute their skills and experience to a community focussed organisation. If you’re driven by solving problems and enhancing everyday business operations, this is your chance to make a real difference

What you’ll do:

The Business Improvement Specialist will have focused goals on business process and service delivery improvement across the organisation. You will provide a range of cross-functional business improvement services through process optimisation, identifying inefficiencies, and deliver impactful, actional solutions that drive immediate improvements.

This is a diverse role in which you’ll work closely with varying stakeholders and complex business processes spanning operational, financial, workforce and contractual domains. In doing so, you’ll use a range of skillsets to gather and utilise data to drive insights, engage with stakeholders, support and run workshops, collaboratively design processes, determine benefit value, work with the business to embed the changes or solutions, and provide coaching to upskill business improvement skillsets across the business.

In a typical day you might:

  • Identify inefficiencies, bottlenecks, and areas for enhancement, including conducting root cause analysis, value stream mapping and other approaches as appropriate.
  • Identify, capture and leverage data insights to identify trends, patterns, and areas for improvement.
  • Meet with a range of stakeholders to understand a challenge or opportunity they need your help to address, and to propose changes to streamline operations, reduce waste, and enhance efficiency.
  • Collaborate with the business to design and implement process improvements, including deploying effective coaching to the business to ensure sustained change through skills and capability transfer.
  • Perform end-to-end process and workflow mapping, including documenting of process steps.

What you’ll need:

The key attributes to succeed in these roles are: excellent critical thinking skills and customer-centric mindset. The successful candidate will be someone who enjoys working with the business to understand their bottlenecks and constraints and applying problem-solving techniques to alleviate frustration and optimise efficiency.

More broadly, successful candidates will demonstrate:

  • Previous experience in a similar role
  • Demonstrated conceptual, critical and analytical problem-solving skills 
  • Very strong written and verbal communication skills with an ability to engage and influence key stakeholders 
  • Excellent attention to detail and strong planning skills 
  • Ability to work both autonomously and in a team environment 
  • Ability to conceptualise and articulate improvement opportunities to non-business improvement experts 
  • Practical experience developing and facilitating end to end process maps 
  • Understanding of and experience with data analysis and other analytical methods
  • Excellent interpersonal, negotiation and influencing skills with the ability to use discretion and judgment in a complex environment

It is also beneficial (but not necessary) if you have:

  • Demonstrated experience in utilising effective change management techniques to ensure stakeholders impacted by improvements are brought into the changes.
  • Experience managing improvement initiatives and projects utilising project management methodologies such as Lean, Six Sigma, Agile, PRINCE2, PMBOK or similar
  • Demonstrated leadership experience in engaging cross functional stakeholders leveraging business process improvement tools and methodologies to deliver specialist outcomes
  • Demonstrated experience in large-scale change projects with multiple initiatives across business processes, systems, operating model, organisation design, digital transformation, and culture 

The required qualifications:

  • Relevant tertiary qualification or demonstrated relevant experience
  • Relevant business improvement certification in a methodology such as Lean/Six Sigma (i.e., Yellow Belt or equivalent) 

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

  • $550 Health and Wellness reimbursement
  • 17.5% leave loading
  • $1,200 Clothing Allowance
  • Competitive remuneration package
  • Salary packaging options
  • Free emergency ambulance cover
  • Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now".

Alternatively, if you have any questions please contact Talent Sourcing Consultant – Jenna Childs email at jenna.childs@stjohnwa.com.au

Applications close on Friday 4th October 2024 at 6:00 PM.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John

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