Product Specialist

2 months ago

Perth, Australia Sandvik Full time

Sales and product service

Product Specialist - Surface Drills

Sandvik Mining and Rock Solutions

Product Specialist - Surface Drills – Perth, WA

(Expression of Interest)

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

Sandvik is seeking a dedicated and skilled Product Specialist to join our Surface Drills team in Perth, WA.

In this role, you will be responsible for providing high-quality technical support and developing the technical competencies of both our customers and internal personnel for Sandvik products. As part of the national product support team for Australia, Papua New Guinea, and New Zealand, you will have the opportunity to engage in factory training and travel to various locations as needed.

This role is a full-time requirement, however Sandvik recognises the desire for flexible working options.

Areas of responsibility

  • Provide on-site technical assistance to resolve issues.

  • Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.

  • Provide technical training to the service network on proper operation, maintenance, and troubleshooting practices.

  • Provide technical support to end users, operators, and service personnel in cases of complex technical issues.

  • Provide relevant feedback to Technical Support Managers and relevant Factory Product Engineering to enable improvements to the equipment or its operation.

  • Assist in compiling accurate data to process warranty claims and engineering machine improvements.

  • Review spare parts recommendations with Parts BLM organization.

  • Provide information on the accuracy of Machine Life Operating Costs (MLOC).

  • Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

Your profile

  • Relevant Mechanical and/or Electrical Trade Certificate (or equivalent).

  • Post-trade experience of at least 7 years in Mining and in a similar role.

  • Expert knowledge and experience with Blast hole drills, platform drills.

  • Experience working in remote locations and understanding different cultural dynamics.

  • Experience in the delivery of technical training to maintenance personnel and operators.

  • Excellent interpersonal and communication skills (verbal and written)

  • Ability to travel internationally without restrictions (Europe, USA, NZL, PNG)

  • Flexibility and adaptability in response to organizational and operational change.

What we offer

  • Join us for an exciting career with endless opportunities Our company offers a variety of benefits that will make you eager to start your next adventure.

  • Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

  • As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.

  • We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

  • Don't miss out on the opportunity to be a part of our dynamic and rewarding team. Apply now to start your exciting career with us

  • Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Agencies need not apply.

You must have the right to live and work in Australia to apply for this job.

Talent Acquisition Specialist
Zelda Fowkes

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