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Assistant Operations Manager

4 months ago

Perth, Australia SeaLink Western Australia Full time

SeaLink Marine & Tourism - Western Australia

Join an award-winning tourism and transport company
Offering brilliant employee benefits and team culture

Training and development opportunities 

About the Role

The Assistant Operations Manager provides hands on leadership support to our day-to-day operational areas of Rottnest Ferry operations - acting as the point of contact between our Operations Team and Vessel crew to ensure consistency, compliance and smooth running so our guest truly have a brilliant experience.

This is a hand on role, working between our Perth and Fremantle locations on a roster basis, and ideal for candidates with a Marine Background and sound operational knowledge. 

The Assistant Operation Manager Supports the Operations teams with:

  • Coaching and developing vessel crew to create a high performance, engaged, customer-centric team culture
  • Develop positive ongoing relationships with all staff, management, customers, and third-party suppliers
  • Lead by example in your adherence to company policy, operations procedures, and OH&S guidelines
  • Working closely with the Reservations, Operations, Charter, Kitchen, and Maintenance department
  • Organise scheduling and timely dispatch of all departures and on time delivery of services
  • Hands on approach managing vessel, passenger, and luggage movement
  • Administrative duties such as maintaining crew training records, reporting, data input and scheduling
  • Providing support to the crew on computer-based initiatives and tools
  • Ensure all administration requirements in relation to operation of the vessels, including OH&S and fatigue management requirements are adhered to

About You

To be successful you will have:

  • Proven managerial experience and the ability to lead and motivate staff
  • Sound knowledge of Marine legislation and compliance
  • Strong customer service skills
  • Competent with Microsoft Office Suite and the ability to pick up new systems
  • Flexible and adaptable
  • High level of attention to detail
  • Ability to apply problem-solving skills to suggest practical and timely solutions that meet the needs of the business
  • Team player
  • Ability to work under pressure with a result driven mindset
  • Be curious and contribute to the improvement of processes and systems through feedback and action 
  • Ability to work rotating roster including public holidays, weekends and early starts

How to Apply

Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.

We are requesting your resume and a cover letter explaining why you are the best person for this position.

Applications close by 5pm 30th June 2024

About Us

Our SeaLink Rottnest Island service operates modern, environmentally friendly vessels daily from B Shed Fremantle, and recommencing from Barrack Street Jetty Perth in late 2022.

SeaLink Western Australia is a SeaLink Marine and Tourism company, part of the Kelsian Group - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands.

Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.