CS Transformation Manager

4 weeks ago

Melbourne, Australia Worldline Full time

This is ANZ Worldline Payment Solutions

 

ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline.

 

We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap of products and solutions that we’ll launch in Australia throughout 2023 and beyond.

 

What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.

 

It’s an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here.

 

The Opportunity

We are looking for a competent and proactive Transformation Manager in the Customer Experience team to support the ongoing Change & Implementation into the organisation. A strong collaboration with a range of internal and external stakeholders is needed and a background in compliance with regulations is an advantage.

Your responsibilities include:

  • Ensuring operational readiness (can include building up of offshore teams, launch of new products, onboarding optimization initiative, external initiatives, etc.).
  • Assessing the impact of initiatives across all teams in the organisation.
  • Implements the project scope and objectives by involving all relevant stakeholders
  • Coordinating and managing internal /external stakeholders such as Customer Service Line and Team Management, Legal & Compliance, IT, Sales & Product Management, Business Engineering, Regulators etc.
  • Measuring and reporting the project progress to the management and manages risks, attention points properly and on time to minimize/mitigate project risks
  • Ensuring the end to end Process is documented and updated in a standardised way.
  • Assisting the business areas with gathering the required information for them to be able to document operating procedures and work instructions.
  • Contributing to the creation and establishment of KPI’s to monitor the quality of newly introduced products, steer decision making based on facts and timely implement corrective measures in case needed.
  • Defining clear responsibilities during introduction of services, ensuring that the proper documentation is in place and training of processes / activities are conducted
  • Implementing and managing scope change when necessary to meet the underlying project financial goals
  • Ensuring that the different internal teams involved receive the required input to allow them to deliver their part of the project in order to meet the pre-defined milestones & timeframes
  • Working closely with the Program Manager overseeing the overall program and transformation

Qualifications and Skills:

    • Min. 2 years’ experience in a similar role
    • Proven experience in Project Management within the Service/Solution sector is a must, showing the ability to successfully manage projects
    • Fluent oral and written English
    • Very good communication skills
    • Ability to pro-actively drive
    • Reliability, sense of responsibility and commitment to results
    • Organizational and time management skills
    • Strong MS Office skills (in Excel, Project, Visio, PowerPoint)
    • University degree (ideally business, finance or IT oriented) or equivalent through experience
    • Team spirit

Additional desired skills

  • Good analytical/intellectual skills
  • Ability to quickly understand and learn complex matters, including the business dimension
  • Presentation skills

Benefits

At Worldline we work in a flexible environment that empowers you to learn, grow and accelerate your career. You’ll have access a great mix of benefits, including:

  • A range of health and wellbeing discounts for gym, nutrition, sporting gear
  • Learning and development opportunities to build your skills
  • Additional Leave options to support families, work in the community or take a career break. You’ll also earn loyalty leave for your tenure.
  • Monthly in person and virtual social events
  • Volunteering leave to support CSR activities
  • Plus other perks and benefits (e.g. novated leasing options)


We have modern offices and services to support our people including a parent’s room, prayer room, and end of trip facilities. We also provide EAP services including financial counselling to support managers, employees and their families.
 

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

 

Learn more here about working at ANZ Worldline Payment Solutions.

 

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