Seller Experience Manager, Seller Growth

1 month ago

North Sydney, Australia Amazon Commercial Services Pty Ltd Full time
Amazon Australia's Marketplace is looking for a talented Seller Experience Manager to own removing seller friction as well as growth initiatives across categories. This role will own both identifying and working with Amazon partner teams to improve the seller experience and reduce friction in selling on Amazon as well as programs and promotions that are focused on growth, with a focus on listing and seller partner support initially. Example responsibilities will include 'walk the stores' to identify improvements and then owning the solutions. An ideal candidate is someone who will be obsessed with making the seller experience seamless. The individual will be highly organized, data driven and results focused. They will also have a passion for inventing and scaling a successful program -- from identifying the focus areas to communicating the results and using the data to inform future business decisions and feature development.

Key Responsibilities:

- Plan, coordinate, and execute initiatives to remove seller friction
- Analyze results, communicate learning upward, and use the data to drive future strategies
- Document results and share best-practices across seller success and growth for Seller Services worldwide organization
- Partner with technical and business teams to drive system improvements within Seller Central self-service solutions.
- Own multiple team KPIs for seller engagement, developing strategy to drive results over short and long-term.
Business Skills Needed: - A tenacious self-starter who can serve as a strong advocate for our sellers and our business
- Possess exceptional data and project management skills
- Capable of handling multiple projects at once amidst rapidly-changing priorities and comfortable dealing with ambiguity
- Ability to be successful both as an individual contributor and in a team environment, and also will be able to perform at both strategic and tactical levels
- Ability to manage a wide range of responsibilities, thrive on solving challenging problems and not afraid to challenge the status quo

___________________________________

Our team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.

Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

BASIC QUALIFICATIONS

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience as a product manager or owner

PREFERRED QUALIFICATIONS

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience owning technology products

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

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