Customer Service Officer

4 weeks ago


Newcastle, Australia Concept Recruitment Specialists Full time
  • NSW Government opportunity
  • 3-month role
  • Monday-Friday
  • Hamilton Location

  
Play a key role in providing excellent customer service as the first point of contact to members of the public. Ensure their experience is smooth and efficient when it comes to paying fees for services.

Role Responsibilities:

  • First point of contact to the public for queries regarding fees and charges.
  • Respond to a variety of customer enquiries via phone, email or through written correspondence, providing exceptional customer service.
  • Assist in managing the revenue collection process.
  • Provide administrative and clerical support and maintain records as per policies.
  • Prepare timely and accurate reports.
  • Contribute to the development, improvement and implementation of new processes and systems related to customer service.
  • Contribute positively and be actively engaged in the development of team building and culture improvement exercises within Revenue Operations.

Role Requirements:

  • Must have high level Customer Service experience with the ability to deal with stressful and emotional situations.
  • Experience in a Call Centre environment required.
  • Great attention to detail and high level of accuracy.
  • Intermediate Microsoft Excel skills.
  • Self-driven, adaptable, resilient and be able to use initiative to make sound decisions.

  
Please apply online to register your interest. If you require more information outside of this advertisement, you can contact samantha@conceptrs.com.au. Please be aware only shortlisted candidates will be contacted.

Concept Recruitment Specialists strive to be a diverse and inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with a disability



  • Newcastle, Australia PeopleFusion Recruitment Specialists Full time

    Contract Type: - Temporary/Contract Recruitment- Location: - Newcastle- Specialisation: - Customer Service & Sales- Reference: - 829364- Contact Name: - Amy King- Job Published: - November 24, 2023 15:31Our client is seeking a Customer Service Officer to join their team within a locally-based government department. Based in Newcastle CBD, with the potential...


  • Newcastle, Australia Greater Bank Full time

    **About the role** We are seeking dynamic and motivated **Customer Service Officers** in the Newcastle and Lake Macquarie regions to join our team in a Greater Bank or Newcastle Permanent branch. These opportunities are **full-time and **part-time** positions, working within **38 hours per week (Monday to Friday)**. Our **Customer Service Officers **are...


  • Newcastle, Australia Chandler Macleod Full time

    **Location*** - Newcastle, New South Wales - **Category*** - Call Centre - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 11-Apr-2024 - **Work type** - Casual/Temp - **Contact** - Joy Delos Reyes - **Reference** - BH-159550-1 - **About the company**: Government department tasked with making life easier, accessible, and equitable for thousands of...


  • Newcastle, Australia G&C Mutual Bank Full time

    Retail Banking - Small team environment - Busy and varied role **Your Organisation** Come and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future. Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and...


  • Newcastle, Australia Ampersand Full time

    **Contract till 30/06/2023 + potential for extension** **Pay: $32.16 / hour + super** **Location: Newcastle** **Primary Purpose**: Provide high quality generalist service as the first point of contact for contact centre customers. **Key Accountabilities**: - Utilise generalist knowledge and training to handle and share information with contact centre...


  • Newcastle, Australia NSW Government -Department of Education Full time

    **Ongoing, full-time role**: - **Location: Newcastle (Hybrid role)**: - **Opportunity to make a difference at the Department of Education**: - **Flexible work-life balance**: - **Competitive salary**: - **35 hour week** **About the Department of Education** The Department of Education is the largest provider of public education in Australia with...


  • Newcastle, Australia PeopleFusion Recruitment Specialists Full time

    Contract Type: - Temporary/Contract Recruitment- Location: - Newcastle- Specialisation: - Customer Service & Sales- Reference: - 848817- Contact Name: - Natalie Doolan- Job Published: - February 22, 2024 15:15Our clients in the Insurance Building industry are seeking multiple customer service professionals to step in to assist their need to scale up quickly...


  • Newcastle, Australia NSW Government -TAFE NSW Full time

    **BE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE.** - **Multiple temporary full time opportunities available at various locations across NSW**: - **Help facilitate seamless customer service to the AMEP/SEE program**: - **Join a diverse, high performing customer focused team** TAFE NSW is dedicated to meeting the evolving needs of the NSW economy...


  • Newcastle, Australia GFG-Alliance Full time

    This is an office-based role working as part of the Cyclone Brand, you will bring your strength in leadership to support and drive the Rural Sales and Marketing team, this role is an essential role in looking after and being the voice of our customer base. Key responsibilities include: Supporting our internal and external customers Contributing to a...


  • Newcastle, Australia Verve Partners Full time

    Full-time, stable permanent role - Conveniently located in Beresfield - Focus on customer service Verve Partners has partnered with a top-tier provider of pest control and hygiene solutions that upholds a core mission of safeguarding individuals, assets, and the environment. They are currently on the lookout for several skilled Customer Service Consultants...


  • Newcastle, Australia APG Workforce Full time

    Government Contract - possible extension - Newcastle location - $41.59 per hour + Super APG is currently seeking an experienced Client Service Officer for a 3-Month contract within a Newcastle Government Sector. - Role: Client Service Officer - Pay rate: $41.59 plus super - Duration: 22/05/2023 - 09/08/2023 - Location: Newcastle - 5 days in the office. The...


  • Newcastle, Australia EDSICO Management Full time

    **About the Role** DCJ is undergoing an SAP upgrade which will increase the volume of support requests coming into the Shared Services Service Desk. You will be part of a great team assisting DCJ employees and/or external stakeholders with payroll and/or finance matters. The SSCX Service Desk currently operates from state-of-the-art offices located at 6...


  • Newcastle, Australia Ampersand Full time

    Exciting Opportunity to start 2024 - Start date: 03/01/2024 - Pay Rate: $35 p/hr + Super - Contract Length: 4 months + Possibility for extension or conversion to ongoing **Pay Rate: $35 p/hr + Super** **Contract Length: 4 months + Possibility for extension** **Location: Newcastle** **Start Date: 03/01/2024** **Position Overview** As an Client Service...


  • Newcastle, Australia InfraBuild Full time

    About the roleIn this customer focused role, you will have the opportunity to work within a supportive and positive team environment. This is a site-based role, working Monday – Friday, located at the Mayfield office. Your responsibilities will include:  Building and maintaining strong relationships with our customers, making InfraBuild our...


  • Newcastle, Australia InfraBuild Full time

    About the roleIn this customer focused role, you will have the opportunity to work within a supportive and positive team environment. This is a site-based role, working Monday – Friday, located at the Mayfield office. Your responsibilities will include:  Building and maintaining strong relationships with our customers, making InfraBuild our...


  • Newcastle, Australia PeopleFusion Recruitment Specialists Full time

    **Contract Type**: - Permanent Recruitment**Location**: - Newcastle**Specialisation**: - Business Support**Reference**: - 6857682**Contact Name**: - Jane Lynch- **Job Published**: - April 13, 2023 12:15- 4 days per week offering a great work/life balance- Newcastle & Hunter industry leader- Bennetts Green location**About the company** NCR Blinds,...


  • Newcastle, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the role** Reporting to the Store...


  • Newcastle, Australia Northcott Full time

    Full time hybrid role based out of our Mayfield or Maitland office - Join our vibrant & inclusive EC Team in the Hunter Region - $70,230.21 pa + Super + Salary Packaging - ** Full time hybrid role based out of our Mayfield or Maitland office**: - ** Join our vibrant & inclusive EC Team in the Hunter Region**: - ** $70,230.21 pa + Super + Salary...


  • Newcastle, Australia Bradnam's Windows and Doors Full time

    Due to a significant growth strategy across the NSW Region, **Bradnam’s Windows and Doors** have an opening for a Customer Service Coordinator to join our inclusive team at our **Newcastle** Branch. As a new member of the Bradnam’s team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and...


  • Newcastle, Australia DFP Recruitment Services Full time

    **Job description**: **About the role**: Your new role will see you be part of a high performing team, responsible for actioning and managing requests to execute to field technicians for optimisation and best practices. The successful applicant will provide excellent customer service through written and verbal communication channels keeping stakeholders...