Customer Service Officer

3 weeks ago


Newcastle, Australia NSW Government -Department of Education Full time

**Ongoing, full-time role**:

- **Location: Newcastle (Hybrid role)**:

- **Opportunity to make a difference at the Department of Education**:

- **Flexible work-life balance**:

- **Competitive salary**:

- **35 hour week**

**About the Department of Education**

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education.

**About the role**

Provides general information to the customers and members of the public on apprenticeships, traineeships and vocational education and training programs and services, and provides clerical and administrative support to the Regional Centre.

For further information please view the **role description**.

**Essential requirements of the role**
- Working with children check for paid employment

**Key knowledge and experience**
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**About you**

Strong written & verbal communication skills

Be able to think outside the square

Good administration & attention to detail

**How to apply**

Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:
Tell us about a specific time when you had to handle a tough problem which challenged fairness or ethical issues. What did you do? What was the outcome?

How have you ensured that you meet the customer service standards in your division?

**This is a child-related role. **As a condition of employment you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the website for more information.

**Closing date**: 31 January 2023 at 11:59pm.
- A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months._



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