Amep/see Customer Service Officer

2 months ago

Newcastle, Australia NSW Government -TAFE NSW Full time

**BE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE.**
- **Multiple temporary full time opportunities available at various locations across NSW**:

- **Help facilitate seamless customer service to the AMEP/SEE program**:

- **Join a diverse, high performing customer focused team**

TAFE NSW is dedicated to meeting the evolving needs of the NSW economy and workforce, offering world class training and education that delivers the skills needed for the jobs of today and tomorrow. Grow your career in a dynamic and collaborative environment, where you can innovate, create value and proudly play a meaningful role in delivering quality training to the people of NSW.

**THE OPPORTUNITY**

We currently have **4 temporary full time opportunities** available until **June 2023, with a potential extension**, at the following locations:

- **Blacktown**:

- **Granville**:

- **St Leonards**:

- **Strathfield - TAFE Digital**

The AMEP/SEE Customer Service Officer is responsible for providing a range of high quality customer service and administrative services to effectively support the AMEP/SEE team’s program of work and operations.

There will also be additional temporary opportunities available in addition to the above vacancies, which will be filled over the next 18 months.

**Duties Include**:

- Coordinate interviews and assessments for prospective AMEP clients
- Process referrals from external stakeholders and assist potential clients with registrations, course commencement and general enquiries
- Perform accurate and timely data entry and maintain electronic and physical records to meet contractual and financial deadlines

**ABOUT US**

The **Adult Migrant English Program (AMEP) **Program** provides formal language tuition, face-to-face in classrooms or through Distance Learning to newly arrived migrants and refugees.

The **Skills for Education and Employment (SEE) Program** provides high quality training to help job seekers address language, literacy and numeracy barriers with the expectation that such improvements will enable them to obtain sustainable employment and/or undertake further education and training.

**ABOUT YOU**

In this rewarding role you will be responsible for the provision of exceptional customer service, supporting the AMEP (Adult Migrant English Program). You will bring to the role your experience in completing efficient data entry, demonstrated ability to work within a diverse environment and liaise with customers with varying levels of English language proficiency. Bilingual skills, particularly Mandarin speaking skills, are highly regarded.

For further information regarding the role please review the **Position Description** and **Information Package**.

**OUR COMMITMENT TO DIVERSITY & INCLUSION**

**HOW TO APPLY**
- Attach an updated resume and a cover letter outlining your interest and how you meet the essential requirements (detailed in the Position Description) which are mapped to the focus capabilities for this role.
- Please ensure all attachments are in PDF format where possible.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child
- related work. It involves a national criminal history check and review of findings of workplace misconduct.

For ongoing positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident.

For most Temporary jobs, you need a visa that gives you permission to work in Australia.

An eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list.

**Applications close: Monday 6**th** February 2023 at 11:59PM**

**Key Application Responses**:
**Targeted Questions**
- Briefly outline your experience in customer service. What do you believe are your greatest strengths in providing administrative and customer support?
- Provide an example of your ability to ensure the accuracy of data entry within strict timeframes.

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