Application Support Technician

3 weeks ago

Canberra, Australia Fujitsu Full time

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

We are looking for a junior Application Support Technician with an active AGSVA security clearance to be responsible for maintaining the procedures, documentation, applications, and services that comprise or support the Defence Universal Configuration Management Database (UCMDB) capability.

An AGSVA Security Clearance is required and would ideally suit a candidate with 2-3 years of ICT service desk experience.

About you

Responsibilities and Accountabilities:

  • Application support technician and SME supporting live Configuration Management applications and services within the Defence ICT Environment.
  • Follow both industry standard and defence standard service management policy, procedure, and best-practice.
  • Provide technical advice in relation to the operations of Defence Configuration Management applications.
  • Produce and maintain the processes and procedures for maintaining the Defence CMDB and related applications.
  • Coordinate level 3 support of Configuration Management activities.
  • Provide Level 2 & 3 support for Configuration Management applications.
  • Timely & efficient resolution of incidents & tasks assigned through Defences' Incident Management Tools.
  • Coordinate the reporting and maintenance of data quality within the Defence Configuration Management Database (CMDB).
  • Ensures CMDB Discovery coverage and data quality comply with defined CMDB Managed Network Coverage Scope, Defence Configuration Management taxonomy, and Security requirements.
  • Maintain and support the creation of new site codes, including the maintenance of the Defence Site Code Management database.

Requirements:

  • Intermediate experience within an IT technical role, to offer Level 2 &3 support for applications, databases, and services.
  • Intermediate experience in a Service Management position, including experience with ICT incident, change control and service request management.
  • Intermediate experience in the utilisation of ITIL-based Service Management languages within a business environment.
  • Configuration Management knowledge and skills
  • Technical knowledge of network design practices, terminology, and networking technologies. Specifically, in relation to IP-based networking technology.
  • Knowledge of specific technical specialism's, provides detailed advice regarding their application or service & is capable of learning to execute specialized tasks. The specialism can be any area of information or communication technology, technique, method, product or application area.
  • Knowledge and skills in providing technical support in a broader ICT customer support context, particularly in relation to end-user or customer communication.
  • Minimum ITIL V4 Foundations Certification.

Why Fujitsu?

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organisation to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in class reward and recognition programs flexible work, volunteering leave and more.
  • We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.

If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.

For Security cleared roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

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