Systems Administrator

2 months ago

Melbourne, Australia Herbert Smith Freehills Full time
JOB DESCRIPTION

About Herbert Smith Freehills

As one of the world’s leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe. With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific, Europe, the Middle East and North America, Herbert Smith Freehills is at the heart of the new global business landscape providing premium quality, full-service legal advice.

We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. Our environment is one in which high performance is expected, in return, we will provide you with rewards and opportunities tailored to your personal and professional goals.


The Opportunity

We're seeking a Systems Administrator to join our team on a 12 month contract. This is a full-time national role, your working hours will typically be worked between 9am to 5pm Monday to Friday, but other hours will be required on occasion (Intakes, Trainee moves and some public holiday cover), during which time in lieu or overtime arrangements apply.

Our ideal candidate will have a broad experience of systems administration and experience within the key tasks below:

Processing of all staff movements (JML) Joiners, Moves, and Leaver.

Manage access to Expert

Knowledge of Workday

Manage international secondments and moves working cooperatively with IT SAM UK.

Administer & maintain Privileged Access Management

The team are responsible for the Internal and External User Access Audits, working alongside IT Security.

Provide input, proof of process for client Audits.

Manage/ resolve MS Exchange (EXO) issues for both User accounts and groups.

Creation and Management of groups within AD and Azure AD

Setting up and maintaining smart groups via GroupID

Setup and manage of non-chargeable matters within the Document management Tool-iManage

Knowledge of Microsoft Teams.

Configuration of user accounts & access to different systems, such as DocuSign, GTM, Bighand, Google Gsuite, Jira and Interaction, Kiteworks, Qualtrics, Contract Express, Quest.

Complete management of individual ServiceNow SAM incident queue, as well as management of larger national SAM queue.

Setting up support teams in ServiceNow and allocation of the correct access group.

Knowledge of Cisco IP Phones (Call Manager) / Voicemail (redundant)

HPE Records Management

Audit and update of the team's administration process documentation.

Take on projects that will involve balancing day to day support with project objectives.

Awareness of security principles around the protection of data on systems

You'll enjoy this role if you are a fast learner with broad experience of systems administration (as above). You'll also ideally have:

Excellent communication skills, pro-active problem-solving and ability to work in a team. Exceptionally high attention to detail. The ability to consistently follow pre-defined processes. The ability to analyse and suggest improvements to existing processes as well as design new processes should the need arise. A strong customer service focus, with patience and the ability to remain calm under pressure Solid knowledge & experience with Active Directory, Exchange, Office365 & interests in other technologies such as PowerShell scripting & cloud-based technologies.

What We Offer

We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. We are dedicated to creating an exceptional experience for our clients and we value empathy, simplicity and commerciality. At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work. People join us to develop their careers and themselves. To support this we provide contemporary tailored learning programs, regular career conversations and a culture of feedback. At Herbert Smith Freehills we value flexibility. For most roles, we work an average of 60% of the time in the office, taking into consideration individual, team, client and learning needs. To view our benefits in Australia, please ()

Team

Information Technology

Working Pattern

Full time

Location

Brisbane, Melbourne, Perth, Sydney

Contract type

Maximum Term Contract

Diversity & Inclusion

At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.

We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.

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