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Customer Account Manager

2 months ago

Darra, Australia VAE GROUP Full time

The Company

Established in 1997, today VAE Group is a Tier 1 building solutions company and one of Australasia largest commercial HVAC companies with over 375 employees and 11 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time. We pride ourselves in trust, integrity and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success.

When we offer

  • Car allowance
  • Uniforms
  • Supportive working environment
  • Great team culture – team sports, regular social activities, family friendly
  • Strong safety focus
  • Financial wellness programs
  • Discounted private health insurance
  • Personal and professional development
  • Employee assistance program – immediate family included
  • Free parking

The Role

Reporting to the Service Manager and based out of Darra, the Customer Account Managerwill be responsible for leading a team of service technician and effectively managing a variety of customer accounts. Their primary objective is to ensure that VAE Group not only meet all contractual requirements but also consistently deliver our promise of "Built in Certainty" to customers.

Some of the key responsibilities will include but not limited to:

  • Manage a portfolio of customer accounts
  • Work with service manager to meet KPI's
  • Lead and provide technical support to a team of Mechanical Service Technicians
  • Provide quotations for service jobs or installation works
  • Develop and maintain strong relationships with customers to increase customer’s satisfaction
  • Identify potential opportunities & trends for our service business improvement and growth
  • Assist in the coaching and developing of staff

What makes you stand out

Successful candidate will demonstrate their experience in a similar management role, or knowledge of the mechanical service market, an understanding of the challenges of working in a dynamic and fast-growing business, and the following attribute:

  • Possess relevant State and National Trade Licences 
  • Possess a valid Driver’s Licence 
  • An understanding of  standards applicable to the role
  • An understanding of pricing and estimation
  • Good written & verbal communication skills
  • Exceptional customer service skills
  • Good negotiation & influencing skills
  • Competent project management skills
  • Financial competency
  • Exceptional time management
  • Ability to work under pressure

Culture

Most importantly the candidate will be able to demonstrate how they work within the VAE company values of Energy, Synergy and Success. We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.

If you are a self-motivated and results-driven individual with a passion for customer service, we encourage you to apply today.

Diversity and Inclusion

At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation.

We’re searching for like-minded people that complement our core principles and company culture. If you are looking for a workplace prioritising inclusion, diversity, equal opportunity, employee career development and innovation, a career with VAE Group will provide these opportunities.