National Account Manager
4 weeks ago
VAE Group is a leading Tier 1 building solutions company in Australasia, providing Smarter HVAC Solutions with a promise of 'Built in Certainty' every time. With over 390 employees and 12 office locations, we pride ourselves in trust, integrity, and innovative expert staff that deliver outstanding results and live our brand's values of Energy, Synergy, and Success.
The RoleWe are seeking a highly skilled National Account Manager to join our team, reporting to the General Manager – Australian Branches. Based in Darra or Sydney, this role will focus on managing Warranty and DLP conversions across VAE to maximize contract conversion, growth, and scope, while ensuring confidence for customers, employees, and subcontractors.
Key Responsibilities- Achieve revenue, GM$, and EBIT targets for warranty maintenance
- Manage company assets efficiently to optimize use and minimize costs
- Monitor job hours and profitability
- Coordinate with suppliers, customers, and contractors to ensure project success
- Undertake or supervise reports, estimates, design layouts or systems diagrams, specifications, materials, and cost estimates
- Manage DLP servicing, including key account management for DLP clients
- Drive service-specific innovations to support DLP clients and ensure successful warranty conversion
- Lead, manage, and develop staff, fostering technical expertise and customer relationships
- Provide technical and account management support and advice to CAM's, project delivery staff, and others to ensure clarity in outcome expectations
- Develop, maintain, and strengthen relationships with existing customers by ensuring high satisfaction
- Identify and develop new business opportunities
- Assist with tender preparation, quotations, and service contract renewals
- Handle complex service and warranty issues
- Minimum of 10 years' experience in strategic account management or similar capacity
- Strong understanding of HVAC, BMS, and Analytics solutions
- Leadership, particularly with respect to value adding, safety, and customer service
- Relationship-based sales experience
- Marketing and company representation
- Exceptional communication skills
- Exceptional customer service skills
- Exceptional negotiation and conflict management skills
- Competent project management skills
- Ability to understand and analyze financial statements, project forecasts, and service trends
- Exceptional time management
- Strong interest in developing staff
We are proud of our VAE Group culture, which is key to our significant growth and low employee turnover. We commit to building and fostering an inclusive culture that promotes and values diversity, providing equal opportunities for great people from various backgrounds and cultures.
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National Account Manager
1 week ago
Darra, Queensland, Australia VAE GROUP Full timeAbout the RoleVAE Group is seeking an experienced National Account Manager to join our team, based in Darra or Sydney. This is a key role that plays a crucial part in managing warranty and DLP conversions across VAE to maximize contract conversion, growth, and scope, while ensuring customer confidence.Key ResponsibilitiesAchieve revenue, GM$, and EBIT...
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Darra, Queensland, Australia VAE GROUP Full timeAbout VAE GroupVAE Group is a leading provider of building solutions and commercial HVAC services in Australasia. With over 390 employees and 12 office locations, we offer a wide range of services to meet the needs of our customers.The RoleWe are seeking a highly skilled National Account Manager to join our team. As a key member of our sales and service...
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Darra, Queensland, Australia VAE GROUP Full timeAbout the RoleThe National Account Manager will be responsible for managing warranty and DLP conversions across VAE to maximize contract conversion, growth, and scope. This role will ensure confidence for customers, employees, and subcontractors.Key ResponsibilitiesAchieve revenue, GM$, and EBIT targets for warranty maintenanceManage company assets...
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Darra, Queensland, Australia VAE GROUP Full timeAbout the RoleThe National Account Manager will be responsible for managing warranty and DLP conversions across VAE to maximize contract conversion, growth, and scope, while ensuring confidence for customers, employees, and subcontractors.Key ResponsibilitiesAchieve revenue, GM$, and EBIT targets for warranty maintenanceManage company assets efficiently...
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Darra, Queensland, Australia VAE GROUP Full timeAbout the RoleThe National Account Manager will be responsible for managing warranty and DLP conversions across VAE to maximize contract conversion, growth, and scope, while ensuring confidence for customers, employees, and subcontractors.Key Responsibilities:Achieve revenue, GM$, and EBIT targets for warranty maintenanceManage company assets efficiently...
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