Sales Support Officer

4 weeks ago

Saint Marys, Australia C​NH Industrial Full time
Job Description

COMPANY PROFILE:

CNH Industrial is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, Steyr, CASE and New Holland Construction Equipment. More information can be found on the corporate website:

WHO WE ARE LOOKING FOR:

As a Sales Support Officer you are responsible for providing functional support to the field sales team and dealer network. This support is focused on driving retail sales activity through both the dealer network and direct retail channels to acquire new customers and increase the rate of customer retention. Within this role, your primary responsibilities also include providing support to the customer base with inbound enquiries and customer profile maintenance.

YOUR KEY RESPONSIBILITIES:

Provide territory relief to during prolonged periods of SFM absentee Provide quoting support to all Retail sales channels Attend to direct sales enquires, providing quotes and assistance where required Make contact with customers before finalisation of their existing account to sell additional finance or re-financing options Follow up on all quotes given Provide support to the field sales team to complete the packaging of a deal prior to assessment where required Look for and execute opportunities to cross-sell and up-sell, providing lead generations to the dealer network Produce and distribute loan documentation as required for each sales channels Support field team and dealers to ensure settlements occur in a timely manner Attend to all inbound enquiries (phone, email, web, post, fax) and provide satisfactory resolution to Retail customers within time frames outlined in the Service Level Agreement Maintain contracts in FIS including customer’s personal details, assignments, and equipment details Make amendments to direct debit plans as requested by customers Calculate payout and partial payout quotes for Retail finance agreements  Provide overflow support to the Business Operations team during peak periods Completes business plans, other reports and documentation as required Ensures compliance measures are met

YOUR KEY COMPETENCES AND QUALIFICATIONS:

Finance and / or Banking industry experience Exposure to financial documentation (eg. goods mortgages, financial leases) Internal sales or telesales experience Strong computer literacy including MS Excel and MS PowerPoint Experience in analyzing sales data and preparing sales reports Excellent interpersonal and communication skills (both verbal and written) Excellent task management skills Language Requirement(s): English

WHAT WE OFFER YOU:

Retirement & Insured employee Benefits

Superannuation Income Protection Cover Death/TPD Cover Private Health Insurance NZ Private Health Insurance AU (retail discounts) Employee Assistance Program

Financial Wellbeing

Member Discounts Network Member discounts- Fitness and Health CNH Brand Merchandise employee discounts Novated Leasing Paid Parental Leave Short- and Long-term Incentives Benefits Cars, Parking Employee Referral Scheme

Employee Development & Recognition

Education Assistance Employee Resource Groups Learning & Development Global Mobility Service recognition

Celebrating Diversity & Inclusion

Multi faith room/Mother’s Room Inclusive Celebrations Members of the Diversity Council Australia Flexible Work Options 

OTHER INFORMATION:

Acknowledgement of Country

CNH acknowledges the Traditional Owners and Custodians of the lands on which CNH offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at

Together We Grow

We believe that everyone, everywhere, deserves an equal opportunity to thrive. Every day, we innovate and adapt to give farmers and builders across the world the tools they need to succeed. And we do the same for our people.

Building a diverse , equitable and inclusive business isn’t a one-off exercise. We can always do better. But we’re completely committed to the process. When we do right by each other and by our customers, we are more innovative and creative. Growing Together to build a better future for us all.

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