Business Performance Coach

4 weeks ago

Sydney, Australia Westpac Group Full time
  • Permanent opportunity
  • Victoria
  • Hybrid working model

54847 Business Performance Coach 

How will I help?

The purpose of this role is to support SME and Small Business Leaders and Bankers in driving Sales Growth and servicing uplift resulting in deeper customer relationships. The Business Performance Coach will report to the National Manager and be aligned to the State Managers. Support for the role will be provided via a consistent operating rhythm, live observational conversation coaching and group coaching.

Key Accountabilities:

  • Collaborate with internal stakeholders to build performance programs and provide critical insights
  • Gain stakeholder engagement to advocate for change
  • Increase leader and banker confidence on best practice customer engagement to support Sales, Service, Lending & Relationship Banking metrics.   
  • Performance coaching to deliver a sustainable outcome using behavioural coaching aligned to the group operating rhythm. 
  • Drive customer experience through the conversation framework & compliance
  • Support digital transformation across internal and external channels
  • Increase leadership capability through a consistent coaching cycle
  • Capture feedback and impacts of change delivery and processes

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. 

What do I need?

The successful candidate will have:

  • Leadership skills with a performance edge
  • Demonstrated background in SME and Small Business Banking
  • Strong verbal and written communication skills
  • Problem solving and troubleshooting skills
  • Ability to translate strategic language into appropriate learning content to drive adoption and embedment
  • Ability to self-educate, acquire new skills quickly, and adapt to change
  • Experience in facilitation and coaching is preferred.

What’s it like to work there?  

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.    

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. 

We’ll empower you to shape your career path.  Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.  

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply? 

Start here. Just click on the APPLY or APPLY NOW button. 

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au. 

Do you need reasonable adjustments during the recruitment process? 

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au 

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