Senior Case Manager | Full-time Permanent
2 days ago
Details
: Are you ready to undertake an exciting adventure? Do you enjoy the challenge of the unexpected? Do you have the ability to pull a rabbit out of a hat, or give the illusion that complex problems are simple? Can you create magic at a moment’s notice? If so, pack up your magic wand and fly over to Access CanberraIf you said yes to the above, then we want to hear from you. We are on the lookout for ASO5 Senior Case Managers to join our team where you will play a vital role in being one of our master magicians within the Access Canberra Resolution and Support Team.
If you’re a person who likes to help make things happen and amaze others with your leadership, communication, and stakeholder engagement skills then we want you to join our magical team in Access Canberra.
To be successful in this role, you will:
be a customer focused problem solver who can listen and interact with a diverse range of people who have a broad range of needs and provide a positive customer experience. have an understanding of regulatory environments and complaints management processes and/or experience in customer service environments, managing complex and sensitive matters is desirable. demonstrate excellent verbal and written communication and negotiation skills. have demonstrated ability to interpret complex legislation, policy, and procedures. show confidence and resilience in liaising and/or mediating interactions in relation to contentious matters with internal and external stakeholders. have excellent administrative and organisational skills, including the proven ability to organise workloads and set priorities in a high-pressure environment with competing priorities and tight deadlines.Eligibility/Other requirements: Experience in a similar role will be highly regarded.
Notes: There is currently one full time permanent position to be filled and a Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. This position currently operates in a hybrid capacity which includes working from home and in office under an activity-based working environment with unallocated desks when in the office.
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