Network Performance Consultant

4 weeks ago

Lidcombe, Australia Auto & General Full time

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

The role

This role is responsible for contributing to a high-performing team through the delivery and execution of control systems;

  • Average Repair Cost
  • Customer Satisfaction (NPS)
  • Repair Duration
  • Repair Quality

Position Accountabilities

  • Execution of 1–3-year operational plan that supports C&A divisional strategic objectives.
  • Contributing to the execution of the In-Network Fixed Cost commercial strategy relating to Super Centre and Fixed Cost network performance.
  • Ensure systems thinking is developed and maintained across the broader insured and third-party cost pools.
  • Contributing to and execution of the Motor Assessing Operational plan.
  • Accountable for maintaining repair quality and mitigating repair rectification.
  • Maintain strong control of repair duration within the repair network
  • Ensure the motor repairer network demonstrate comprehensive understanding and compliance with all contracted controls;
  • Ensure all performance management discussions and actions are documented and appropriately stored.
  • Maximise performance of Network repairers through execution of best practice supply performance management strategy.
  • Responsible for the capacity and booking availability for customers into the repair network
  • Responsible for supporting and enabling strong stakeholder engagement across the motor repair network
  • Maximise the repairer usage of the Audawatch system to drive effective customer communication
  • Accountable for maintaining high performance with high integrity culture

What experience you’ll bring

  • Tertiary qualification in a relevant discipline and/or equivalent relevant experience (desired);
  • 3+ years’ supply management / relationship consultant experience within financial services industry, preferably motor insurance (preferred)
  • Demonstrated understanding of the strategic execution across Motor insurance claims as it relates to motor assessing and the motor repair industry.
  • Strong working knowledge of regulatory and legislative requirements as it relates to Insurance industry.
  • Self-motivated with an ability to work autonomously to manage competing priorities.
  • Ability to build and sustain effective relationships both internally and externally;
  • Exceptional interpersonal, verbal, and written communication skills; and
  • Strong negotiation and influencing ability.

Our perks

  • Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
  • Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You’ll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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