Network Performance Optimization Specialist

7 days ago

Lidcombe, Australia Auto & General Full time
{"The Role": "

This position is responsible for delivering and executing control systems that contribute to a high-performing team, with a focus on operational excellence and strategic objectives.

Key accountabilities include execution of the 1–3-year operational plan, contributing to the commercial strategy, ensuring systems thinking across the broader insured and third-party cost pools, and maintaining repair quality and mitigating repair rectification.

", "Responsibilities": "
  • Execution of 1–3-year operational plan supporting C&A divisional strategic objectives.
  • Contributing to the execution of the In-Network Fixed Cost commercial strategy relating to Super Centre and Fixed Cost network performance.
  • Ensuring systems thinking is developed and maintained across the broader insured and third-party cost pools.
  • Contributing to and execution of the Motor Assessing Operational plan.
  • Accountable for maintaining repair quality and mitigating repair rectification.
  • Maintaining strong control of repair duration within the repair network.
  • Ensuring the motor repairer network demonstrates comprehensive understanding and compliance with all contracted controls.
  • Ensuring all performance management discussions and actions are documented and appropriately stored.
  • Maximising performance of Network repairers through execution of best practice supply performance management strategy.
  • Responsible for the capacity and booking availability for customers into the repair network.
  • Responsible for supporting and enabling strong stakeholder engagement across the motor repair network.
  • Maximising the repairer usage of the Audawatch system to drive effective customer communication.
  • Accountable for maintaining high performance with high integrity culture.
", "Requirements": "
  • Tertiary qualification in a relevant discipline and/or equivalent relevant experience.
  • 3+ years' supply management / relationship consultant experience within financial services industry, preferably motor insurance.
  • Demonstrated understanding of strategic execution across Motor insurance claims as it relates to motor assessing and the motor repair industry.
  • Strong working knowledge of regulatory and legislative requirements as it relates to Insurance industry.
  • Self-motivated with an ability to work autonomously to manage competing priorities.
  • Ability to build and sustain effective relationships both internally and externally.
  • Exceptional interpersonal, verbal, and written communication skills.
  • Strong negotiation and influencing ability.
", "What We Offer": "
  • Extra leave - Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas.
", "About Us": "

About Auto & General

We provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other.

", "How to Apply": "

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the button below to submit your application.

", "Disclaimer": "

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

", "Language": "en"}

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