Safer Gambling Support Officer

4 weeks ago


Brisbane, Australia Talent Web Full time

Join a growing Safer Gambling team at one of Brisbane's leading entertainment and gaming organisations, where you a will play a key role in supporting vulnerable guests as part of the company's Responsible Gambling program. 
 
Key Responsibilities:

  • Monitor and respond to signs of gambling problems in guests.
  • Support guests in making informed decisions about their gambling activity.
  • Manage Responsible Gambling-related exclusion and revocation processes.
  • Conduct welfare checks and respond to time play alerts.
  • Assist employees expressing concerns about their own gambling activity.
  • Assess data sources to ensure accuracy and confidentiality of exclusion orders.
  • Identify and promote business processes that reduce responsible gambling issues.
  • Assist in developing systems and reporting processes to monitor department strategy effectiveness.
  • Ensure compliance with statutory requirements, company policies, and procedures.

Qualifications & Skills:

  • Qualification in psychology, human behavior, healthcare, social work, or similar. Open to current students. 
  • Experience in gaming industry, guest relations and Responsible Gambling programs would be advantageous. 
  • Ability to develop productive relationships.

Requirements:

  • Ability to work different shifts (days, evenings and nights) including some weekend shifts. 


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