Customer Service Representative
1 month ago
We are now recruiting for an enthusiastic and customer focused individual to join our Oran Park branch and cover the South Western Sydney region. Our Customer Service Representative roles are great job opportunities where you can get your foot into the door of a community minded bank, gain hands on experience, enjoy interacting with members in branch and online, whilst providing them with a high level of service to ensure their financial needs are met.
The main aspects of the role include:
Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries Exploring new opportunities to find the right financial solutions that may improve their position Using various technologies, systems and digital platforms, cash handling and balancing Working with your Manager and team to collectively achieve the branch goals and objectives Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout out administrative duties Providing branch coverage across South Western Sydney in a permanent part-time relief capacity.To carry out the role successfully, you’ll need to be able to demonstrate:
Experience in sales and service, preferably in retail, banking or hospitality industries Cash handling experience and an accurate eye for detail A learning mindset and ambition to build a career in the banking industry An aptitude for technology and proficient in MS Office programs/apps Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements A genuine desire to help people, work directly with customers as well as work with and support a team Hold a current Drivers license with the ability to travel to other branches within the region if required for training and staff relief purposes.If you're looking to kick off your career in banking, to try something new or a even complete career change, apply to IMB today
Benefits IMB offer are:
A supportive culture that actively promotes inclusion and the wellbeing of our employees Competitive remuneration Wellbeing days Product concessions Paid parental leave Purchased leave options Study assistance Corporate uniform Genuine investment in personal and professional growth.To apply, follow the prompts. Applications close 10th June 2024. For further information contact Maria Mihalatos, Branch Manager - maria.mihalatos@imb.com.au. Please note that email applications are unable to accepted.
Location: Sydney
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