Application Support Analyst

2 weeks ago

Melbourne, Australia BAE Systems Full time

Job description

At BAE Systems Australia

  • Do interesting work that MATTERS
  • ENJOY what you do
  • GROW your career
  • Be YOU

We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.

Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

About the OPPORTUNITY

We have a great opportunity for an Application Support Analyst to join our Central Functions Line of Business based in either Melbourne-VIC or Adelaide-SA reporting to the Engineering and Agile Systems Manager.

You will be responsible for both support and maintenance for a wide range of Engineering software including:

  • Client based systems from Autodesk, Mathworks and ANSYS
  • Server based systems from Atlassian, IBM and PTC

Your primary focus will be working with other team members to provide great customer service to our Engineering community across the entire company

Key responsibilities include:

  • Support our Engineers in utilising our systems effectively by responding to and processing service requests in the service desk system
  • Respond to incidents and troubleshoot technical issues as they may arise
  • Work with the team to plan and execute major and minor system upgrades
  • Work with our vendors to get the most out of our systems

We embrace flexible work arrangements at BAE Systems Australia such as working a 9-day fortnight and hybrid working

About YOU

  • Highly developed verbal and written communication skills
  • A passion for helping people
  • Strong research, analysis, and problem solving skills
  • Strong time management skills with the ability to work towards tight deadlines
  • A good working knowledge of scripting and automation languages
  • Experience installing and managing server side software on Windows operating systems
  • Experience in packaging and deploying client applications using SCCM/intune would be an advantage
  • Some knowledge of databases and database query concepts
  • Defence security clearance or eligibility to obtain a clearance to a level of NV2
  • Eligibility to be cleared for Export Control regulations
  • Above all, an inquisitive nature and the need to understand how things work

We believe in hiring for potential, we know that some candidates hesitate if they don't tick all the boxes.  If this role interests you, but you don't meet all the criteria, we still encourage you to apply.

About US

You will be joining a workplace that truly cares about your wellbeing.

Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.

As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.

We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions.

We are proud to be recognised as an employer of choice for women by WORK180.

Awarded the 2024 Quarter 1 Benchmarcx Triple R- Excellence In Candidate Experience Certification. As a member of the Circle Back Initiative we commit to respond to every applicant.

To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: www.baesystemscareers.com.au

Clearances

As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances.

Further information regarding security clearances.

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