Campus Student Engagement Advisor

1 month ago

Brisbane City, Australia Australian College of Applied Professions Full time

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.

The Australian College of Applied Professions (ACAP) is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work and business management and leadership (MBA).

About the role:

ACAP is seeking an enthusiastic individual to fill a full time role of Campus Student Engagement Advisor. The successful candidate will be responsible for providing student-facing assistance and support for student administration. 

In this role, you'll collaborate with our national Student Engagement team, providing professional guidance and proactive support to help students succeed in their studies. You'll engage with students through various communication channels, including calls and emails, and work closely with academic colleagues. Additionally, you will provide face-to-face support to our local students at the Brisbane campus, contributing to our commitment to exceptional student support and guidance.

The Student Engagement Advisor is an integral member of a close-knit team, driven by a shared commitment to providing exceptional support and guidance to students.

Responsibilities include:

  • Support the daily operation with inbound student queries across the various service channels such as phone, web chat and emails
  • Be the first point of contact for student enquiries and deliver excelent service to the students
  • Deliver exemplary administrative support
  • Apply policies and procedures to provide timely and accurate advice
  • Liaise with key stakeholders

In addition to a student-first approach, it is essential you can demonstrate:

  • Proven track record of delivering exceptional customer service
  • Excellent attention to detail and high level of accuracy in all administrative activities
  • Demonstrated computer literacy including advanced MS Office suite and ideally student records software.
  • Ability to work as part of a team and in a way that is flexibe and adaptable
  • Ideally have experience in tertiary education environment

Some benefits and perks of working with ACAP include:

  • Genuine flexibility with hybrid working arrangements
  • Health and well-being packages, including free counseling for employees and family, discounted gym membership, movie tickets, travel, hotels, and insurance
  • Salary packaging and novated leasing
  • Up to 75% off study scholarships on all our courses
  • 2 paid volunteer days per year for your passionate causes

Diversity and Inclusion:

ACAP promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility, and diversity in the workplace deliver a rich and collaborative environment for our employees, students, and clients. We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders, and diverse community groups.

If this opportunity could be your next ideal career move, we would love to hear from you

How to apply:

  • Submit your CV and optional cover letter outlining your suitability and interest.
  • Please note applicants are assessed upon receipt so you are encouraged to apply now.

Please note applicants require full working rights in Australia.
Successful candidates may need to undergo criminal records and working with children check.

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