Sales Support Administrator

4 weeks ago

Seven Hills, Australia Kennards Hire Full time

Sales Support Administrator
Seven Hills, NSW

  • Join a Supportive Family Culture for Lasting Career Growth
  • Craft Remarkable Customer Experiences in a Vital Role
  • Experience Limitless Growth and Rewards Within Our Family

Join the Fastest Growing Family-Owned Equipment Hire Company in ANZ

At our core, we're all about people - our team members and customers are part of our extended family. If you're looking for a supportive and dynamic work environment, you've found it here. We're on the lookout for a Sales Support Administrator to join our national Major Projects division, based in Seven Hills, NSW. With ongoing training, career development opportunities, and convenient street parking, this is the place to grow your career.

About the Role

As a Sales Support Administrator, you'll play a pivotal role in our Major Projects division. You'll handle various administrative tasks, including preparing quotes, managing equipment deliveries, coordinating logistics, and handling invoicing. Collaboration is key in this role, as you'll closely interact with internal stakeholders, external suppliers, the Major Projects team, and our wider Kennards Hire branch network. Your contribution will be instrumental in ensuring the division's success by delivering and maintaining exceptional customer experiences and services.

Your Responsibilities

  • Collect pricing information from different sources and create, update, and finalise hire quotes and schedules.
  • Provide administrative support to onsite Project Managers, including managing contracts, purchase orders, logistics, and equipment sourcing.
  • Cultivate relationships and collaborate with logistics and transport providers.
  • Maintain and update databases containing quote registers, customer records, and supplier information.
  • Manage high-priority requests and escalations as required.
  • Support the Major Projects division and effectively respond to tender or ongoing project requirements.
  • Utilise market and internal pricing insights to ensure accurate quoting.

About You

  • You bring previous experience in a sales support role, adept at managing sales administration via phone and email.
  • Customer service is your passion, and you're committed to delivering optimal solutions to customers' needs every time.
  • Your attention to detail is impeccable.
  • Your written and verbal communication skills are top-notch.
  • Proficiency in MS Office tools (Word, Outlook, Excel, PowerPoint) is second nature to you.
  • You thrive on multitasking and are skilled in prioritisation.
  • Collaboration is your forte; you seamlessly liaise with various departments and stakeholders to meet customer requirements.

Why Join Our Family?

We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan

We offer great Benefits & Rewards such as;

  • Profit Share bonus
  • Paid Parental Leave
  • Extensive training and development throughout your career with us
  • Career progression and internal transfer opportunities - across state and international borders
  • Staff discount rates on our hire gear
  • Access to our employee benefits program including discounts on insurance, eye care, travel and more
  • Annual Awards night, Team BBQs and many other fun social events

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