Ward Clerk

Ward Clerk

The Royal Melbourne Hospital

• Seeking dedicated Wark Clerk to be the front face of our busy day medical unit, delivering professional, caring customer service to patients, families, carers, and visitors.
• Permanent part time position available
• Join a supportive and collaborative team environment

About the role:

• You will work under the direction of the Nurse Unit Manager and liaise with the Advanced Planning Administrator and the Advanced Planning Steward; the Nurse in Charge; other hospital departments, patients, their significant others and the public. 
• Clerical and receptionist duties of the department, coordination of physical and telecommunication traffic of the department and manage patient administrative information using the electronic medical record 
• Delivery of professional customer service in a caring manner to consumers, their families, carers and visitors 
• Booking and managing several outpatient clinics run from 5WDMU. 
• Answering the phones and directing calls to the appropriate persons.  
• As the 5 West Day Medical [5WDMU] Ward Clerk, you are the front face of our unit and first to greet and check in patients for appointments.  Role includes but it is not limited to; checking their personal details are correct on iPM and EPIC; confirming and providing details of upcoming appointments.  

About you:

• Excellent customer service skills
• Computer skills/prior experience with iPM and EPIC desirable
• Excellent attention to detail
• Respectful, kind, punctual and team orientated personality

Benefits of working with Melbourne Health:

• You will enjoy excellent work-life balance. We want you to stay long term
• Comprehensive Health & Wellbeing Programs including; On-site staff gym, Staff Medical Service, Employee Assistance Program, Peer Support Program - run by our dedicated employees.
• Work alongside highly trained staff whilst providing compassionate and supportive care for all members of the community.

The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.

Interested?

If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.

For a confidential discussion please connect via the details below.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement