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Customer Service Representative

1 month ago

Williamtown, Australia Avis Budget Group Full time

Description

We are looking for help at our counters to serve our valued customers. This opportunity in what we call a 'Rental Sales Agent' capacity will be for a permanent, full-time role (working 38-hours per week) based at Newcastle Airport .

Supportive, friendly, and caring culture

Entry level role with training provided

Large, stable international company with opportunity to move internally

About the Role

As Rental Sales Agent you will be the face of our brand You will interact with our customers at the rental counter, complete rental bookings and assist with general customer enquiries.

Establishing customer car rental needs by actively listening

Review in detail Avis Budget Group’s various add on’s and services as to determine what may best suit the customer.

Communicate rental procedures and guidelines effectively.

Complete rental bookings in a timely, efficient and accurate manner

Answering customer questions and enquiries.

What we’re looking for

Applicants must have a full and valid driver’s licence.

Ability to work in a fast-paced environment while delivery exceptional customer service.

Previous experience within retail, hospitality, customer service or similar roles

Ability to follow procedures and adhere to company guidelines and standards.

Comfortable learning and using various computer systems to accurately input rental information.

Benefits and Perks

$24.87 per hour base rate + loadings + commission incentives

Wellbeing programme incl. life insurance + discounted health insurance + superannuation options

Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets , fitness classes , shopping discounts and much more

Employee discounts on car rental across Avis Budget Group

Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

Full training provided to help you achieve your goals & reach your potential

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

WilliamtownNew South WalesAustralia

R0164620

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