Desktop Support Consultants
1 month ago
- Are you immediately available?
- Are you competent in Microsoft Office 365?
About Our Client
Our client is a leading healthcare provider, committed to delivering a range of medical services to the community. They are a large organisation with over 10,000 dedicated team members spread across various departments, all working together to provide superior health services.
Job Description
- Providing first-line support for MS Teams and Authenticator related issues.
- Walking the floor to identify and troubleshoot any problems.
- Assisting end-users with their queries related to these applications.
- Documenting and escalating complex issues to the IT team.
- Maintaining confidentiality and following healthcare regulations.
- Providing excellent customer service to staff and patients.
The Successful Applicant
A successful Desktop Support consultant should have:
- A background or strong interest in IT, with the ability to troubleshoot hardware and software issues.
- Excellent communication skills, with the ability to explain complex issues in simple terms.
- A patient and empathetic approach, understanding the importance of customer service in a healthcare setting.
- A proactive attitude, with the ability to identify and resolve issues before they escalate.
- A strong commitment to maintaining patient and staff privacy and confidentiality.
What's on Offer
- This position is a short term assignment spanning over a few weeks to assist with the 'Go live', there are opportunities based all over Melbourne including regional.
- The opportunity to work within a large and respected healthcare provider.
We welcome all suitable candidates to apply for this exciting opportunity to contribute to the healthcare technology sector.
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