Field Technical Specialist

3 weeks ago

Macquarie Park, Australia Abbott Full time

Primary Job Function

This role is responsible for providing technical expertise at implant/follow up, troubleshooting and supporting clinicians and Territory Managers in Victoria.

Core Job Responsibilities

Liaise with Education to ensure personal levels of technical competence are at the highest Neuromodulation standard. Initiate a method of ongoing communication to all Territory Managers and other employees ensuring expertise is shared by all. Shared account management and ownership, in consultation with the Territory Manager. Liaising with Territory Management re Neuromodulation promotion, product, therapies, service and support. Provide feedback re competition activity, and customer comments/feedback. Provide procedure support through patient education, post-operative patient support and ongoing programming. Maintain technical competency through training and education including knowledge of therapies and procedures. Maintain up to date product knowledge and actively participate in education programs. Complete monthly reports as required. Document all implant/programming attendance. Assist with product marketing and launches. Provide market feedback on product and competitor activity. Attend to/comply with customer service and other administrative requirements within the required timeframe. Ensure maintenance of company property/assets. Have a sound understanding of, and comply with, the industry (MTAA), Code of Conduct and Company Compliance requirements. Handle and document customer complaints according to Field Event Reporting Standard Operating Procedure. Knowledge of and commitment to the requirements of the Quality Management System. Knowledge of and commitment to Work, Health & Safety responsibilities. Action any other customer complaints. Perform other related functions and responsibilities as directed by Manager.

Duration of Contract

12 – 18 month maximum term (Parental Leave) contract.

Minimum Education

Tertiary qualifications in a related field is desirable but not essential.

Minimum Experience and Skills

Experience in the clinical support of medical devices is highly regarded but not essential. An ability to demonstrate a high degree of technical capability Maintains focus and control in stressful circumstances. Is able to develop and maintain a network of contacts; acts in a way that indicates understanding and accurate interpretation of others concerns and feelings. Demonstrates belief in own abilities, and the willingness to exercise one’s own judgment, especially under challenging circumstances.

Quality, Safety & Environmental Responsibilities

Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms. Meet the requirements of ISO by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met. Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment. 

Capabilities

– Servant Leadership; Ownership; Transparent; One Team; Judgment

– Insight Driven; Decisiveness; Anticipatory Problem Solving

– Drive the Market; Strategic; Results Focused

– Build Trust; Coach & Develop; Create Culture; Inclusive

Note: This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.

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