Product Specialist

1 month ago

Sydney, Australia WiseTech Global Full time

About WiseTech Global

WiseTech Global is changing the world of logistics through technology. We build products using the latest software tools and the best hardware platforms and take pride in delivering solutions that make a significant difference for our customers, partners, staff, shareholders, and the logistics industry at large.

Role Overview

Join us as a Product Specialist in our Sydney office, and play a role in building solutions for the core challenges of the logistics industry. Teams specialising in areas such as Warehousing, Carriers, Customs, E-commerce, International Logistics and Landslide Logistics to name a few. At WiseTech, we don’t just develop features — we concentrate our efforts on building products that empower the supply chains of the world.

Our Product Specialists are problem solvers and subject matter experts. They work with our customers to understand their issues, identify the root cause, and work with our Engineers to provide a solution. They bridge the gap between business and technology, and make sure that we truly understand what our customers need.

Together we will change the world of logistics, one innovation at a time.

Experience & Skills

  • 3+ years of industry related experience (Transportation, Logistics, Freight Forwarding, etc.)
  • Investigate and provide solutions to complex issues
  • Deliver high quality customer service in the form of 2nd line support
  • Gathering and writing up requirements for new features and functionality
  • Assess existing functionality and recommend areas for improvement
  • Documenting supporting content and release notes
  • Analyse and document processes
  • Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/ behaviour
  • Product development review (UAT/ QA) for software fixes and new features
  • Work collaboratively with customers and development throughout the lifecycle for new features

Before You Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.

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