Claims Advisor, Motor

3 weeks ago

Melbourne, Australia Zurich Insurance Company Full time

A new adventure awaits…

At Zurich we’re on a journey, even though we are 100 years young in ANZ, we are lighting the way to a brighter future. A brighter future for you – focused on your career, your wellbeing and your community – as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on

Let’s create a brighter future together, let’s make a difference

As the Motor Claims Advisor, you will manage a portfolio of complex claims to resolution, in compliance with Zurich’s procedures, standards and values.

Reporting to the Managed funds - Motor claims Leader, provide a level of service that matches or exceeds the minimum service standards, by taking a flexible, proactive and pragmatic approach towards satisfying our clients, without compromising the position of Zurich.

You will also be responsible for the following:

A consistent and outstanding claims experience to insured customers and brokers 

Prompt and technically accurate management of all allocated claims 

Minimise the downtime of vehicles, machinery plant or equipment. 

Maintain a professional, consistent approach towards all claims, whilst operating within the authority levels and procedural guidelines of the business unit. 

Be able to articulate how to prioritise and work to deadlines

Ability to learn and be flexible to business change

Review, resolve and proactively finalise claims within authority limit ensuring settlement at an optimum level. 

Important to your success - let's grow together

In order to be successful in the role you will require:

HSC or Equivalent 

Multiple Motor Claims experience (Preferred) 

Recognised Industry Qualification (preferred) 

Sound knowledge and understanding of the Motor Claims strategy and operational imperatives 

Proven examples of building and maintaining relationships with external Brokers, panel of service providers, other Claims Teams, Internal Assessing Teams and other business partners.

Understanding of legislation and legal liability

Understanding of industry standards and protocol

High Level knowledge of Claims Handling within the Motor LOB 

Be empowered. Make your impact

We achieve amazing things together by:

thinking differently, making iterative change, simplifying, finding efficiencies and improving how we do things. We are always testing and learning

setting up our business units with the right resources, pointed at the right things

having a clear and visible set of objectives that each one of us can help form, rally behind, and deliver.

We’re all moving towards the same destination and encourage everyone to be curious, courageous and responsible as we seek out new opportunities to delight our customers and ensuring this is a great place for us to be together.

Belong. Zurich is here to support you

We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application.

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