Accounts Payable Officer

4 weeks ago

Newcastle, Australia Ethos BeathChapman Full time

WFH: 2/3 days
Contract Length: 3  months (possibility of extension)
Location: Hamilton, Newcastle, 2303
Rate: $30 - 34.40 per hour + super
The position plays a key role in providing excellent customer service to members of the public for charges related to Government departments services.

The position will be the first point of contact to the Government department service fees and charges, relevant customer call Centre experience is preferable however on the job training will be provided for applicants who have no previous experience.

The position will be required to respond to a variety of customer enquiries via phone, email or through written correspondence, providing exceptional customer service ensuring that the experience is a smooth and as efficient as possible to help support members of the public during which for some is a difficult time.
Principal Responsibilities:

  • First point of contact to the Government service for Gov fees and charges.
  • Respond to a variety of customer enquiries via phone, email or through written correspondence, providing exceptional customer service ensuring that this experience is a smooth and as efficient as possible and to help support the members of the public during a difficult time.
  • Assist in managing the revenue collection process including non-patient billing according to NSW Government departments' policies and procedures.
  • Provide administrative and clerical support and maintain records as per Gov department policy directives.
  • Prepare timely and accurate reports.
  • Contribute to the development, improvement and implementation of new processes and systems related to customer service.
  • Contribute positively and be actively engaged in the development of team building and culture improvement exercises within Revenue Operations.

Knowledge/Skills/Competencies Required:

  • Accounts Receivable experience at a minimum.
  • Excel skills and data entry skills would also be highly desirable.
  • Demonstrated commitment in providing a high level of customer service and the ability to deal with stressful and emotional situations, whilst being highly motivated and enthusiastic.
  • Data Entry Skills – input data into Ambulance Patient Health Care Records System with a high level of sustained accuracy and in a timely manner.
  • Capability to use a wide range of computer hardware, software and electronic systems. Requirement for basic to immediate Microsoft Excel Skills.
  • Self-driven, adaptable, resilient and be able to use initiative to make sound decisions.

Key Challenges:
Remain calm whilst responding to calls and reports, ensuring that vital information is captured and recorded accurately in order to resolve the problems efficiently. Develop and maintain knowledge and understanding of relevant policies and procedures to support efficient service delivery, record keeping and supporting a culture of safety in the workplace. Remain compose and calm under challenging situations in an environment where customer expectations are changing rapidly.

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